About the Role
DexCare is looking for an Implementation Engineer to perform technical implementation activities following a customer sale. The primary responsibility of this role is to configure the core services of the DexCare solution. This role collaborates with clients, project management, sales, product, engineering, and technical support resources to ensure implemented projects accurately address customer needs and are appropriately supported by key stakeholders.
What You'll Do
- Identifies client’s core service requirements on assigned implementation projects
- Manage and perform high quality core service build and scripting on assigned implementation projects to hit established project deadlines and meet client requirements
- Identify opportunities to improve processes and efficiency. Author scripts or perform other build to implement the improvements
- Provides technical input and recommendations to client and DexCare teams to achieve client’s desired outcomes
- Provide demonstrations of the solution as needed during the implementation cycle
- Coordinates closely with the internal engineering and other technical teams as necessary
- Provides coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills
- Identifies and implements process improvement within the technical and implementation teams
What You'll Bring
- BA/BS degree in Computer Science, Engineering, Mathematics, or related fields (or equivalent experience) plus at least 2+ years of experience in an implementation engineering role
- Proficient analytic, problem solving, and basic leadership skills required, including a thorough understanding of how to interpret customer business needs, and translate them into technology
- Effective communicator and collaborator across internal and external teams
- Proficient understanding of Python and SQL programming
- Experience with relational databases (SQL Server and/or Oracle)
- Experience with Atlassian Product Suite and other project management systems (Confluence, SmartSheet, SalesForce, etc.)
- Experience working with Cloud Platform Services, such as MSFT Azure or Amazon AWS, with working knowledge of APIs to interface 3rd Parties
Preferred Qualifications
- Basic understanding of HTML, Javascript, Typescript, and CSS concepts and techniques.
- Technical understanding of Electronic Medical Record (EMR) systems such as Epic, Cerner, Athena, etc.
- Experience with DataDog and Splunk monitoring tools.
Skills Required
- BA or BS degree in Computer Science, Engineering, Mathematics, or a related field, or equivalent experience
- At least 2 years of experience in an implementation engineering role
- Analytical, problem-solving, and basic leadership skills
- Ability to interpret customer business needs and translate them into technology
- Effective communication and collaboration across internal and external teams
- Proficiency with Python and SQL programming
- Experience with relational databases such as SQL Server or Oracle
- Experience with Atlassian Product Suite and project management systems such as Confluence, SmartSheet, or Salesforce
- Experience with cloud platform services such as Microsoft Azure or Amazon AWS
- Working knowledge of APIs for interfacing with third parties
- Basic understanding of HTML, JavaScript, TypeScript, and CSS
- Technical understanding of Electronic Medical Record systems such as Epic, Cerner, or Athena
- Experience with DataDog and Splunk monitoring tools
What We Do
DexCare is a data-driven intelligence company making access to healthcare easier and better for everyone. We enable patients to get the care they need faster, easier, more affordably, with better results. We enable providers to see more patients, easily and more effectively through different modalities. We enable health systems to utilize resources more efficiently and effectively, lower costs, grow revenue, and build enduring relationships with patients and providers.
Why Work With Us
DexCare is a series B venture-backed healthtech startup backed by leading healthcare investors. DexCare is led by a customer-focused mission-driven team experienced in building successful, innovative, and transformative solutions to healthcare’s biggest problems. Join our team and lend your talent to continue moving the initiatives forward.
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