Shape the future of enablement with Coveo!
As a Senior Implementation Enablement Manager, you'll play a pivotal role in advancing our enablement programs - a strategic position where you can leverage your technical expertise while preparing for leadership responsibilities. This is a rare opportunity to grow in a dynamic environment where your contributions will have a direct impact on the success of our partners and customers, as well as on your own professional growth.
In this strategic role, you'll be tasked with designing and implementing high-impact enablement programs while shaping the future of training and technical support strategies at Coveo. If you're seeking to expand your horizons, lead cross-functional initiatives, and embrace exciting challenges, this position is designed to help you realize your full potential.
As a Senior Implementation Enablement Manager, you will:
- Empower partners and customers by enabling them to learn the technical aspects of Coveo solutions, ensuring best-in-class service aligned with Coveo implementations.
- Develop and execute a design-to-cost program strategy to support Coveo’s partner-related objectives and goals.
- Design, create, and maintain developer technical and implementation enablement programs, collaborating with Education Services and integrating product updates with input from Product Enablement Managers and Professional Services.
- Lead and coordinate implementation developer onboarding, including training and logistics, ensuring smooth and effective onboarding processes.
- Collect, analyze, and act upon implementation data, partner experience, and quality monitoring trends to optimize partner enablement programs and improve implementation outcomes.
- Collaborate with cross-functional teams, including Marketing, Product Management, and Partner Management, to drive the evolution of partner experience and advocate for the voice of the customer.
Here is what will qualify you for the role:
- 5+ years of experience in technical program management and delivery, with a strong focus on customer and partner interaction in the tech industry.
- Exceptional communication skills, both written and verbal, with the ability to engage and educate diverse audiences.
- Expertise in using data to inform and influence business decisions.
- Proven ability to build and maintain relationships with internal and external stakeholders, effectively resolving conflicts.
What would make you stand out:
- Bachelor’s degree in Engineering or Mathematics/Statistics..
- 2+ years of experience in software implementation, back-office operations, escalation management, or technical troubleshooting.
- Strong facilitation skills with a proven ability to lead decision-making meetings.
- Proficient in utilizing e-learning (LMS) and partner portal solutions.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
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What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
