We are seeking a proactive and detail-oriented Implementation Coordinator to ensure successful execution of processes and schedules. This role is responsible for coordinating and overseeing the implementation of new projects, products, or software. This includes working with cross-functional teams, monitoring timelines, and ensuring project goals are met. This role is onsite 5 days a week at our Richardson, Texas location.
Key Responsibilities:
- Serve as subject matter expert for all data aspects of customer onboarding and migrations
- Engage in process change discussions, collaborating with stakeholders and leadership to ensure a smooth team adoption of new workflows
- Configure data with support systems and tools
- Provide recommendations to resolve individual barriers or issues
- Provide regular and timely communication to internal staff, partners, and clients
- Lead strategy discussions with cross-functional collaborators to solve data or process gaps
- Document onboarding trends and proactively work with leadership to develop strategies and solutions to problems
- Ensure successful cutover through effective planning
- Gather client feedback on overall project support
- Perform data audits to verify accuracy and integrity
Education
Bachelor’s degree in business administration, operations management, or related field.
PMP or Scrum certification a plus but not required
Experience
Minimum of 1-2 years in operational, project management, or software implementations.
HOA industry background a plus.
HOA software experience a plus.
Skills
- Excellent problem-solving skills and the ability to manage client escalations effectively required
- Proven experience in process improvement and workflow documentation required
- Strong communication and stakeholder engagement skills required
- Ability to track, analyze, and report on key performance metrics required
- Strong intermediate to advanced Excel and other MS office skills required
- Excellent time management skills
- Ability to work efficiently both independently and in group environments
- Ability to maintain confidentiality required
Other Requirements
- Travel required, must have ability to possess or maintain a valid passport to travel outside of the US as needed
What We Do
TownSq is a modern API platform that leverages unified tools and processes to enhance HOA management. Our robust portfolio of digital solutions streamlines association operations through intuitive web and mobile applications, as well as premium professional services. With integrated communication, workflow automation, portfolio oversight, and in-depth reporting, TownSq reduces manual work, minimizes noise, and provides teams with the visibility needed to perform at their best. Scale faster, strengthen performance, and drive revenue with true operational clarity, control, and convenience across every community you serve. townsq.io
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