Implementation Coordinator

"It's exciting to watch my career opportunities evolve as I do"

Implementation Coordinator, Dublin office

• You will demonstrate intuitive, analytical, and problem-solving skills while exhibiting, motivation, determination, and decisiveness despite external pressures.
• You can effectively build project plans, maintain full accountability for their delivery, and possess the confidence to liaise with key stakeholders.
• Permanent, full-time, hybrid
• Work for a Culture that values its Employees

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

Meet the Operations team
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving, and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact, and revolutionise the way we work.

With a strong foundation of knowledge, support, and resources at your fingertips and exposure to all aspects of our business, you’ll find the perfect jumping on point with room to grow in new and surprising directions.

Whether you’re looking for a leg up in a new industry or building your skills to explore your next career move, you’ll be right at home in a fast-moving business that values initiative, hard work, and innovative thinking.

What you'll do

• Manage your implementation pipeline and see implementations through from start to finish
• Use remote access software to connect technical specialists to client's servers/machines
• Ensure that a high standard of data entry is maintained in internal systems
• Check client’s PCs for System Requirement compatibility using remote access software
• Schedule all implementations that are kept in-house for onboarding
• Liaise with client and setting their expectation for the data migration
• Follow up with clients after the implementation
• Obtain Implementation Surveys
• Answer the client’s pre-implementation queries
• Assist external consultants with client’s queries
• Identify & resolve issues and inquiries from members of the team, Partner Network, and Clients
• Maintain Implementation documentation, policies, and procedures
• Monitor the correct use of LEAP policies & procedures
• Revise Implementation processes to improve client & consultant experience
• Assist with organising required training, presentations, and events for external consultants
• Liaise with technical specialists to ensure data migration expectations have been communicated

What you'll bring

• The ideal candidate will bring prior experience working in Software as a Service and/or the legal sector
• Demonstrated organisational and time management skills, as well as the ability to meet deadlines
• Excellent communication skills and an ability to listen, understand, and recommend solutions within the scope of the software and Partner Network role
• Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job and look for new opportunities both within the team and the Partner Network.

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application.

What you'll get

On top of a competitive salary we also offer an excellent benefits package:

• LEAP pays 8% of your salary into your pension
• Monthly €59 contribution to healthcare
• Monthly €59 gym contribution
• Life insurance
• Income protection
• PerkBox membership
• Yearly work milestone reward
• Generous professional development allowance
• Cycle to work scheme
• 25 days holiday

Life at LEAP
LEAP is all about impact, growth, and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture and we’re committed to empowering LEAPsters with resources and ongoing support. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.

More you should know