Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.
The Implementation Coordinator (IC) has full ownership for the successful, high touch implementations of our cloud-based dental software customized to each client’s unique needs and operational practices. The IC is the primary point of contact for our clients during the implementation, charged with overseeing all aspects of the customer onboarding journey. ICs will provide customers with confidence, empathy, and clear direction by providing strong leadership, guidance and best practices. ICs align clients and internal resources to ensure implementations are completed on time with a focus on client satisfaction. The IC oversees several concurrent client implementations.
*This is a hybrid role 2x per week in our Phoenix, AZ office with occasional limited travel (2-3x per year).
Responsibilities & Job Duties
- Serve as the primary point of contact (internal and external) during the implementation process with responsiveness and customer care.
- Advocate for client’s needs throughout the organization and drive activities and decisions that will enable a client’s successful launch.
- Evaluate each client’s unique needs and abilities to deliver the appropriate level of support for a positive experience, ensuring all relevant parties stay on track and meet agreed upon milestones.
- Provide clients with best practice recommendations and guidance.
- Create, manage, deliver, and review project plans and deliverables.
- Coordinate client data migrations, education, and third-party integrations.
- Lead internal and external meetings including kickoff, setup, weekly status, etc.
- Understand and meet performance metrics related to implementation scope, timelines, and budget.
- Maintain understanding of new product offerings and potential impacts to active and future clients.
- Identify and share opportunities to improve the customer journey and experience with our products.
- Other duties as necessary
Skills & Qualifications
- 3+ years of experience managing multiple, simultaneous projects
- Strong written and oral communication skills
- Ability to manage through conflict
- Ability to work independently and as a collaborative team member
- Exceptional time management, facilitation, and organizational skills
- Ability and availability to work weekends and evenings as needed
- Previous experience in a SaaS company and/or healthcare/dental is beneficial
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What We Do
Planet DDS is the leading provider of cloud-based dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.
PDDS Core Ideology
MISSION: Why Are We Here?
Unleashing dentists and their staff to focus on patient care
VISION: Where Are We Headed?
In the next five years, Planet DDS will remain the leading provider of cloud-based
technology solutions in North America, expanding to serve more than 25,000 dental practices.
Values: How Do We Get There?
To encourage measurable progress toward our vision and make the best
decisions on behalf of employees and customers, we adopted a set of common values.
At Planet DDS, We Are:
Collaborative
Working independently and across teams, we create scalable solutions to enable company growth.
Empathetic
We are educated on the experience of our customers and feel vested in their success.
Accountable
We feel ownership for the quality of our work and take pride in the positive outcomes.
Trustworthy
We operate with integrity and honesty, making promises we know that we can keep.
Ambitious
We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.
