Implementation Coordinator - Dublin
- Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.
About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.
Our mission is simple: to help lawyers who help people.
Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.
Meet the team
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving, and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact, and revolutionise the way we work.
With a strong foundation of knowledge, support, and resources at your fingertips and exposure to all aspects of our business, you’ll find the perfect jumping on point with room to grow in new and surprising directions.
Whether you’re looking for a leg up in a new industry or building your skills to explore your next career move, you’ll be right at home in a fast-moving business that values initiative, hard work, and innovative thinking.
Requirements
What you'll do
- To be the one LEAP point of contact for SME clients throughout their LEAP implementation
- Set expectations about the data transition and implementation
- Maintain successful relationships with external Consultants
- Control risk and minimise uncertainty for clients
- Manage pipeline and make sure projects are completed to a high standard
- Attend installation, obtain data sign off & successfully hand over to Client Success Manager
- Evaluate implementations and provide feedback on areas of improvement
What you'll bring
- Minimum of 3 years working in a similar role, preferably in SaaS
- Demonstrated organisational and time management skills, as well as the ability to meet deadlines.
- Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role.
- Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment.
- Ability to work both autonomously and within a team environment.
- Self-motivated to innovate within the job and look for new opportunities both within the team and the Partner Network.
- Ensure ongoing conformity with organisational security policies, standards, procedures, and control frameworks, including risk management and incident management processes
o LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application.
Benefits
What you'll get
Career & Growth
- Generous professional development fund
- Support for training, learning, and career progression
Health & Wellbeing
- Private health insurance (including dental and optical)
- €93 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
Financial Benefits
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
Time off
- 25 days annual leave + 8 bank holidays
- Enhanced parental leave
- One paid volunteer day each year for a charity of your choice
Work environment
- Friendly, supportive, and driven culture
- Free healthy breakfast, light lunch, and snacks
- Regular socials
Life at LEAP
Discover the human side of cutting edge LegalTech
Life at LEAP
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Closing Date: Friday, 31st July
We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.
You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.
Skills Required
- Minimum of 3 years working in a similar role
- Experience in SaaS environments
- Demonstrated organisational and time management skills, ability to meet deadlines
- Excellent communication skills; ability to listen, understand and recommend solutions
- Ability to work under pressure; flexible and adaptable
- Ability to work autonomously and within a team
- Self-motivated to innovate and seek new opportunities
- Ensure conformity with security policies, risk management and incident management processes
What We Do
LEAP practice management software has grown from the belief that it should be fast and easy for legal practitioners to manage matter documents, accounting and billing, so they can focus on practicing law. Today, LEAP is the world’s largest provider of legal practice management software for small firms; with clients across the United States, United Kingdom and Australia. Firms have relied on LEAP since 1992 for innovative and powerful software to simplify their workflow. We take this responsibility seriously and dedicate millions of dollars each year to product development. It’s resulted in benefits such as a cloud-based and mobile interface. This allows teams to access their LEAP data anywhere, anytime. In addition, over 13,000 automated forms and templates are regularly updated for all areas of law, and purpose-built for the United States’ federal and state jurisdictions. We’re obsessive about evolving LEAP with feedback from clients, so the software is easy to use and allows small firms to get more work done. Our goal is to empower small firms to make more money. After all, everything LEAP does is geared toward helping the attorneys who help people. Let the LEAP team become an extension of your practice, so you can focus on what you do best. Spend more time advising on the law!
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