Implementation Coordinator (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Supervisor, Provider Services Operations the Implementation Coordinator is responsible for managing the overall deployment process for non-premier clients, including facilitating meetings, set up and training. The coordinator serves as the main point of contact with these clients. They share requirements with the client that outline the project milestones and due dates, they document implementation decisions, and work in collaboration with Implementation Analyst to ensure all deployment tasks are complete. They are also responsible for coordinating events/meetings to set goals for the day of the go live. The coordinator is also responsible for maintaining the accuracy of the client data across various Availity platforms.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• This is a highly collaborative group that likes to share knowledge and solve problems
• Never a dull moment, something new every day
• This position gives exposure to multiple areas within Availity and is a great career path to future Implementation and Project Management roles at Availity
• If you enjoy process improvement and continued growth, this is the team!

To be qualified for this position:

• Have a bachelor's degree or 2 years of implementation experience in a healthcare organization
• Have at least 2 years of implementation experience supporting a healthcare software or have worked for a clearinghouse for at least 1 year
• Have 2 years of physician practice management or billing experience
• Have experience working with one or more practice management systems, electronic medical records, and/or radiology information software systems
• Have strong communication skills
• Are highly organized within a fast-paced environment
• Have effective time management skills

You will set yourself apart:

• You have previous experience with Salesforce
• You are familiar EDI enrollment
• You have experience with tools such as: TaskRay, Jira, Confluence, or Availity's Essentials Pro product
• You have experience with implementations or working with a Clearinghouse
• You have professional billing or institutional billing experience

You will be:

• Acting as the main point of contact for our clients, consistently on the phone or on virtual meetings
• Scheduling client meetings
• Gathering requirements from clients
• Developing reports in Salesforce
• Onboarding new clients onto our Essentials Pro product and conducting training with on how to use the software
• Coordinating all client and Availity team member efforts as the client navigates the implementation process
• A SME for Availity's Essentials Pro product and have the ability to answer all client questions during the implementation process
• Ensuring that tasks and paperwork are completed by clients on a timely manner

Availity culture and benefits:

• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Resume Review
• Manager Resume Review
• Recruiter Video Screen (Recorded)
• Convey One Way Video Interview
• Manager Video Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers