Job Summary
The Onboarding & Implementation Consultant in the Customer Experience organization will be responsible for the efficient and successful onboarding of all relevant customers across all our platforms in alignment with the customers’ needs, achieving customer satisfaction ensuring optimal time to value. The O&I Consultant will be working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint.
Essential Duties and Responsibilities
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Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training.
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Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement.
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Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
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Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables.
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Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers.
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Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform.
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Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience.
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Works cross-functionally with all customers facing roles to ensure a smooth and successful transition from sales to onboarding to customer success.
Minimum Required Qualifications
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Undergraduate degree is preferred
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Excellent English language skills, written and verbal. Additional languages are an advantage.
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Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required.
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Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline.
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Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience.
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Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals.
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Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written.
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Experience working within global newswire or media distribution organization is favorable.
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Experience working within customer/public relations or communication is favorable.
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Experience with Salesforce and/or Customer Success software is desired.
Skills Required
- Undergraduate degree
- Excellent English language skills, written and verbal
- Additional languages (advantage)
- Working knowledge of MS Office Suite including Word, Excel, PowerPoint
- Proven experience in a customer-facing role managing multiple projects to deadline
- Ability to collaborate with internal partners while coordinating key customer deliverables
- Understanding how to demonstrate use and adoption of Cision software and services to achieve customer outcomes
- Advanced listening and verbal communication skills; ability to respond clearly in writing and verbally
- Experience working within global newswire or media distribution organization
- Experience working within customer/public relations or communications
- Experience with Salesforce and/or Customer Success software
Cision Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cision and has not been reviewed or approved by Cision.
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Leave & Time Off Breadth — Time off and paid holidays, including days like Martin Luther King Jr. Day and Juneteenth, are highlighted alongside flexible or unlimited PTO and volunteer time. Feedback suggests this breadth of leave and schedule flexibility meaningfully supports work–life balance.
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Healthcare Strength — Core medical, dental, and vision coverage are offered with FSA/HSA options, plus an EAP and dedicated mental‑health resources such as Headspace. Feedback suggests these health and wellbeing elements are a solid part of the total package.
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Retirement Support — A 401(k) program is available at date of hire with traditional and Roth options administered via Fidelity, with employer matching and vesting described in plan materials. Feedback suggests this provides mainstream retirement support even if not described as market‑leading.
Cision Insights
What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
