Implementation Manager

Reposted 6 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
120K-145K Annually
Mid level
Artificial Intelligence • Software
The Role
As an Implementation Consultant, you will manage customer onboarding and activation, optimize processes using AI, and ensure seamless integration to enhance customer experience.
Summary Generated by Built In
Implementation ManagerLocation: New York City (Hybrid / 4 days onsite) Reporting to: Vio, Chief Customer Officer Goal: $100M ARR by EOY 2026

The Mission

At Fyxer, we believe the only sustainable competitive advantage for a startup is the quality and speed of execution. We are in the race of our lives to reshape how the world uses email. Your mission is to weaponize our onboarding process. You aren't just "onboarding" customers; you are accelerating their time-to-value to fuel a $2.2M Net Expansion ARR battle. You will build the hybrid AI-human engine that allows us to scale to thousands of seats without bloating our headcount.

The Role

This role is all about the front door of the customer journey: onboarding, activation, and time-to-value. You'll work closely with Sales and CS leaders to turn new accounts into fast, measurable wins. You'll anticipate friction, close the gaps, and make sure every customer — from seat one to seat one hundred — is up and running before they have a reason to doubt.

What You Will Own
  • Drive 100% activation (connection, activity, and time-saved metrics) within the first four weeks of every account.

  • Architect and build the AI-augmented onboarding motion from scratch to scale our capacity without scaling headcount.

  • Bridge the gap between Sales and CSMs to ensure zero friction and immediate expansion opportunities.

  • Manage a high-velocity pipeline of 10-100 seat projects with the precision of a Tier-1 consultant.

Who You Are
  • 3-5 years in management consulting or high-growth SaaS implementation.

  • You don't just use AI; you build it into your workflow to automate the mundane and focus on the high-impact.

  • You live in the details. You anticipate roadblocks before the customer even sees them.

  • You hate lag. You move with urgency because you know every day without activation is a day lost to churn.

The Stack

HubSpot · Gong · Incident.io — and whatever AI tooling you bring to the table.

Why Fyxer?

We are intentional about our team. We believe a small, exceptional team working with extreme focus will always outperform a large, bloated organization.

Autonomy: We hire people who want ownership and then we actually give it to them.

Velocity: You will be fast-tracked into senior responsibilities far earlier than at a traditional company.

Scale: We are on track to hit $100M in revenue by the end of 2026. This is a rare opportunity to join a high-growth rocket ship at the foundational stage.

Am I A Good Fit?
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The Company
HQ: London
73 Employees
Year Founded: 2024

What We Do

Fyxer AI is your inbox & meeting partner that understands how you write, thinks like you do, and handles the admin you don't enjoy. We draft email replies in your exact tone of voice, organize your chaotic inbox, and create detailed meeting notes that capture everything you need. Get started in just 30 seconds with our 7-day free trial. No credit card needed. Works seamlessly with Gmail, Outlook, Teams, Google Meet, and Zoom. Join thousands of professionals who've already taken back their day, one email at a time.

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