Implementation Manager

At Fyxer, we believe the only sustainable competitive advantage for a startup is the quality and speed of execution. We are in the race of our lives to reshape how the world uses email. Your mission is to weaponize our onboarding process. You aren't just "onboarding" customers; you are accelerating their time-to-value to fuel a $2.2M Net Expansion ARR battle. You will build the hybrid AI-human engine that allows us to scale to thousands of seats without bloating our headcount.

This role is all about the front door of the customer journey: onboarding, activation, and time-to-value. You'll work closely with Sales and CS leaders to turn new accounts into fast, measurable wins. You'll anticipate friction, close the gaps, and make sure every customer — from seat one to seat one hundred — is up and running before they have a reason to doubt.

• Drive 100% activation (connection, activity, and time-saved metrics) within the first four weeks of every account.

• Architect and build the AI-augmented onboarding motion from scratch to scale our capacity without scaling headcount.

• Bridge the gap between Sales and CSMs to ensure zero friction and immediate expansion opportunities.

• Manage a high-velocity pipeline of 10-100 seat projects with the precision of a Tier-1 consultant.

• 3-5 years in management consulting or high-growth SaaS implementation.

• You don't just use AI; you build it into your workflow to automate the mundane and focus on the high-impact.

• You live in the details. You anticipate roadblocks before the customer even sees them.

• You hate lag. You move with urgency because you know every day without activation is a day lost to churn.

HubSpot · Gong · Incident.io — and whatever AI tooling you bring to the table.

We are intentional about our team. We believe a small, exceptional team working with extreme focus will always outperform a large, bloated organization.

Autonomy: We hire people who want ownership and then we actually give it to them.

Velocity: You will be fast-tracked into senior responsibilities far earlier than at a traditional company.

Scale: We are on track to hit $100M in revenue by the end of 2026. This is a rare opportunity to join a high-growth rocket ship at the foundational stage.