The Role
As an Implementation Consultant, you will engage customers in activating and adopting hospitality software, delivering training and ensuring smooth transitions to Customer Success.
Summary Generated by Built In
Please note this role specifically requires experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms) with a strong technical foundation in data integration and API connectivity.
WHO WE ARE
Join Frontline Performance Group (FPG) and become part of a team dedicated to elevating service and revenue excellence. With more than 30 years of experience, we help world-renowned hospitality and automotive brands unlock the full potential of their frontline teams. Our proprietary technology, IN-Gauge, is used by over 60,000 users across 100+ countries.
At FPG, implementation means more than activation. It means building robust, reliable data connections that power real-time insights and measurable outcomes from day one. Our culture is collaborative, technically rigorous, and grounded in continuous improvement.
WHO YOU ARE
You are a technically skilled implementation professional with hands-on experience integrating hospitality software systems. You understand how data flows from property management systems, point-of-sale platforms, and enterprise applications into analytics platforms. You are comfortable working with APIs, troubleshooting data pipelines, and ensuring customers have clean, reliable data feeding their IN-Gauge deployment.
You may come from backgrounds such as:
WHAT YOU WILL DO
As a Technical Implementation Consultant, you will own the technical delivery of IN-Gauge implementations, ensuring seamless data integration from customer systems and reliable platform activation.
Data Integration & Pipeline Development
HOW YOU WILL BE SUCCESSFUL
QUALIFICATIONS
Required
COMPENSATION
Base Salary: $75,000 - $90,000
BENEFITS
FPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below.
Benefits effective date: 1st day of the month following date of hire
WHO WE ARE
Join Frontline Performance Group (FPG) and become part of a team dedicated to elevating service and revenue excellence. With more than 30 years of experience, we help world-renowned hospitality and automotive brands unlock the full potential of their frontline teams. Our proprietary technology, IN-Gauge, is used by over 60,000 users across 100+ countries.
At FPG, implementation means more than activation. It means building robust, reliable data connections that power real-time insights and measurable outcomes from day one. Our culture is collaborative, technically rigorous, and grounded in continuous improvement.
WHO YOU ARE
You are a technically skilled implementation professional with hands-on experience integrating hospitality software systems. You understand how data flows from property management systems, point-of-sale platforms, and enterprise applications into analytics platforms. You are comfortable working with APIs, troubleshooting data pipelines, and ensuring customers have clean, reliable data feeding their IN-Gauge deployment.
You may come from backgrounds such as:
- Technical Implementation Consultant or Integration Specialist within hospitality technology
- Data Engineer or ETL Developer with hospitality or enterprise SaaS experience
- Solutions Engineer supporting PMS, POS, or hospitality platform integrations
- Professional Services Engineer with hands-on API and data pipeline experience
WHAT YOU WILL DO
As a Technical Implementation Consultant, you will own the technical delivery of IN-Gauge implementations, ensuring seamless data integration from customer systems and reliable platform activation.
Data Integration & Pipeline Development
- Design and configure data ingestion pipelines from PMS (Opera, Infor, Mews, etc.), POS (Toast, MICROS Simphony, Aloha, etc.), and other enterprise systems
- Execute data extraction processes using ETL/ELT methodologies appropriate to customer environments
- Work with data lakes and warehouses (S3, Redshift, Snowflake) to ensure proper data staging and storage
- Implement data normalization processes, mapping customer data to IN-Gauge canonical models and schemas
- Configure and monitor event streams, batch jobs, and real-time data processing as required
- Integrate customer systems via REST APIs, GraphQL endpoints, webhooks, and file-based transfers
- Configure authentication mechanisms (OAuth, API keys, tokens) and manage rate limiting considerations
- Troubleshoot connectivity issues, data discrepancies, and pipeline failures
- Document integration specifications and data mappings for each implementation
- Act as the primary technical contact during implementation
- Lead technical discovery sessions to understand customer system architecture and data availability
- Collaborate with customer IT teams to establish secure, reliable data connections
- Provide technical training on data flows, monitoring, and troubleshooting
- Validate data accuracy, completeness, and timeliness throughout the implementation
- Monitor early data quality and pipeline performance
- Document technical configuration, known issues, and operational considerations
- Ensure smooth technical handoff to Customer Success and Support teams
HOW YOU WILL BE SUCCESSFUL
- Data pipelines are reliable, accurate, and performant from go-live
- Integrations are completed on time with full technical documentation
- Customers have confidence in their data quality and understand their integration architecture
- Clear technical handoffs with minimal post-implementation escalations
QUALIFICATIONS
Required
- Experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms)
- Hands-on experience with data ingestion pipelines and ETL/ELT processes
- Working knowledge of APIs: REST, webhooks, authentication methods, rate limiting, error handling
- Familiarity with data lakes/warehouses (S3, Redshift, Snowflake, or similar)
- Understanding of data normalization, schema design, and canonical data models
- Experience with batch processing, scheduled jobs, or event-driven architectures
- Experience with hospitality-specific systems: Opera, Infor HMS, Toast, MICROS Simphony, Aloha
- SQL proficiency for data validation and troubleshooting
- Exposure to real-time streaming technologies (Kafka, Kinesis, or similar)
- Familiarity with monitoring and alerting tools for data pipelines
- Strong technical communication skills with both technical and non-technical stakeholders
- Ability to manage multiple implementations simultaneously
- Systematic approach to troubleshooting and problem resolution
- Comfortable working independently in a remote environment
COMPENSATION
Base Salary: $75,000 - $90,000
BENEFITS
FPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below.
Benefits effective date: 1st day of the month following date of hire
- Employer contribution toward company-sponsored health plans
- Dental & Vision plans offered
- Employer-paid Short-term Disability & Long-term Disability
- Employer-paid Life Insurance Policy ($100,000)
- Employer-paid Accidental Death & Dismemberment Policy ($100,000)
- 401K participation with 4% Employer Matching Contribution
- Paid Time Off and annual holiday closure
- Parental Leave (Maternity, Paternity, and Adoption Leaves
Top Skills
Hospitality Software
Pms
Pos
SaaS
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
FPG is the world leader in ENABLING HOTELS to MAXIMISE their Revenue Potential through their Frontline team. We support the implementation of service-based sales programs to increase incremental revenue, improve customer experience, and increase employee engagement, all powered by our state-of-the-art SAAS platform - IN-Gauge.
We integrate with our client PMS and Service platforms to provide enhanced revenue visibility, comprehensive E-Learning, performance analytics and automated Frontline team engagement tools.
We are trusted globally by the top names in the hospitality world, such as Hilton, Hyatt and Marriott and we have been delivering significant ROI for 30 years.
No company has our breadth and depth of experience in Frontline Sales Performance.
