Implementation Consultant

Customer Success Services

Business Consultant, Staff

Come be a part of the Customer Success Services Business Consulting team! We are looking for a self-motivated individual with strong communication and consultation skills. Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career.

The ideal candidate will have the aptitude to understand the products within the donor management portfolio, deliver consulting on each of these products, and clearly communicate the methodology and functionality that the products provide, while delivering high quality services to our non-profit organizations. We are looking for candidates to join our team who have demonstrated strong customer relations skills, problem solving skills, great people skills, and those who are quick to learn. Individuals with these skills thrive in this role.

Customer Success Services is a desirable place to work with many attractive benefits. Jump start your career path with an exciting opportunity to learn about consulting in the nonprofit sector!

What You'll Be Doing:

· Building and maintaining customer relationships throughout consulting engagements

· Successfully leading and managing projects from inception to conclusion

· Helping design and implement Raiser’s Edge NXT with collaboration from customers through customer-facing meetings and sessions

· Providing expert advice and consultation on Raiser's Edge NXT to non-profit organizations

· Assisting with database quality testing and documentation

· Collaborating with other team members to deliver high-quality services and support to clients

· Keeping up with fast-paced product releases and incorporating them into implementations to ensure customers are always using the latest features and functionalities

· Meeting required billable and on task utilization targets and customer satisfaction scores

· Maintaining internal systems for time tracking, project management, and documentation

Required Experience and Skills:

· Strong knowledge of non-profit organizations and their unique needs based on experience in a consultative or non-profit environment

· At least 2-3 years experience with strategic CRM or equivalent consulting, Raiser’s Edge NXT preferred

· Proven ability to manage multiple projects, meet utilization requirements and stay within budgets

· Experience with Microsoft Outlook, Teams, Excel, Word, and PowerPoint

· Strong problem-solving skills

· Comfortable and adept at public speaking

· Exceptional interpersonal skills and ability to work collaboratively with all levels of staff and volunteers

· Outstanding organizational skills and ability to manage multiple tasks simultaneously

· Advanced written and verbal English communication skills

· BS/BA degree or equivalent experience

· Ability to work US business hours (generally 9:00 AM EST – 5:00 PM EST) and be customer-facing during these times

Job Competencies:

· Interpersonal & Relationship Skills

· Leadership

· Problem Solving

· Detail Oriented

· Self-starter

· Adaptability & Flexibility

· Innovation & Creativity

· Drive and Passion for Technology

· Results Focused

· Customer Focus

· Advanced level written and spoken English