Implementation Consultant

About us 
 
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. 
 
About this role 
 
The Implementation Consultant is a strategic partner for new customers, guiding them through the first 3–6 months of their journey. The primary goal is to help customers realize tangible ROI within the first 60–90 days, establish lasting adoption habits, and set them up for long-term, self-sustaining success that leads to repeated renewals. Success in this role is measured by customer retention (NDR, GDR), time to launch, time to first value, and onboarding CSAT. 
 
What you will be doing 

• Take ownership of a portfolio of new multi-location customers and accelerate their journey to ROI by driving engagement, adoption, and utilization across their organization. 
• Build trust and credibility with stakeholders at all levels—Executives, Department Leads, and day-to-day users—by aligning Kenect to their business outcomes. 
• Guide customers through launch, onboarding, and early adoption to shorten time-to-first-value and establish behaviors that ensure long-term success. 
• Monitor adoption signals and proactively intervene to ensure customers achieve measurable results within 60–90 days. 
• Deliver onboarding training sessions, best practices, and consultative guidance to help customers integrate Kenect into daily workflows. 
• Facilitate a progressive series of adoption meetings every 30 days for 2–5 months (depending on customer adoption pace), each session designed to provide new best practices, reinforce product value, and deepen customer success habits. 
• Partner cross-functionally to identify and resolve customer issues quickly, ensuring a positive early experience. 
• Position customers for growth by introducing additional features or expansions once they’ve achieved initial success milestones. 

Skills & Qualifications  

• 1+ years of Customer Success, Implementation, or Consulting experience in a SaaS or software company. 
• Driven, self-motivated, enthusiastic, and results-oriented with a “get things done” mindset. 
• Strong organizational skills with the ability to manage a large portfolio of clients and competing priorities. 
• Experience accelerating customer time-to-value and driving retention outcomes. 
• Ability to communicate ROI clearly to multiple stakeholder levels, from executives to end users. 
• Experience with customer engagement tools (Salesforce, ChurnZero a plus). 
• Previous experience meeting or exceeding retention and expansion goals preferred. 
  

Our Company Values We Hope You Showcase 

• See it, Solve it, Get it Done 
• Build, Adapt, Win 
• Unwavering Customer Obsession  

What Kenect Offers! 

• Health, Dental, Vision, Life & Disability Insurance 
• Your birthday is a paid day off 
• Onsite gym 
• Breakroom full of snacks and drinks 
• Convenient location next to freeway entrance/exit 

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. 

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.