Implementation Consultant

Summary:

We are looking for an Implementation Consultant to join our growing Professional Services team in Sydney, Australia.

This is a client-facing, hands-on role focused on delivering tailored solutions through the ShareDo platform. You’ll work closely with clients and partners to understand their needs, configure the platform to meet those needs, and empower teams to become self-sufficient through training, documentation, and mentorship.

We’re looking for someone who thrives in a low-code environment, enjoys problem-solving, and takes pride in enabling clients to succeed through effective, scalable configurations.

What your team does:

ShareDo, recently acquired by Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department’s unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience.

What you’ll work on:

• Designing and configuring client solutions by aligning ShareDo’s platform customisation with client business requirements

• Setting up workflows, forms, templates, and business rules within the platform to support custom work processes

• Running configuration workshops and training sessions, guiding clients through platform tools and best practices

• Mentoring clients and partners to promote self-sufficiency and build internal configuration expertise

• Documenting configuration approaches, customizations, and best practices to ensure maintainability and clarity

• Contributing to Sharedo’s knowledge base, including FAQs, how-to guides, and training materials

• Championing best practices across implementations to ensure scalable and sustainable platform use

• Collaborating with internal teams to improve delivery methods and contribute to overall solution design

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What you bring:

• Hands-on experience configuring low-code platforms

• Strong communication skills with the ability to guide non-technical users through complex configuration processes

• A methodical approach to setup and documentation, with attention to detail and quality

• Problem-solving ability and curiosity - you’re always looking for the most value-driven way to deliver on our promises

• Experience leading client training, workshops, or mentoring sessions

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Serious bonus points if you have:

• Prior experience working with Sharedo or similar case/workflow management platforms

• A background in workflow modelling, solution architecture, or legal tech consulting

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include: 

• Competitive, equitable salary with top-tier health benefits

• Hybrid work environment

• Flexible time off policy, with an encouraged 20 days off per year.

• Superannuation

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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The full salary range* for this role is $93,500 to $110,000 to $126,500 AUD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers