Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.
A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
What You'll Do:- Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
- Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
- Monitor customer progress and activities to ensure adoption and timely activation
- Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
- Handle a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
- 3+ years prior experience in a customer-facing role (sales or support)
- Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
- Demonstrate a clear understanding of what success looks like for customers and Motive
- Effective listening and problem-solving skills
- Excellent communication (both written and verbal) and presentation skills
- Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
- Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
- Experience with fintech and spend management technology is a plus
- Ability to build and maintain relationships with clients and their key personnel
- Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills
- Receptive to feedback, willingness to learn and embrace continuous improvement
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Skills Required
- 3+ years of experience in a customer-facing sales or support role
- Salesforce proficiency
- Ability to use data to inform customer engagement plans
- Understanding of customer success and business outcomes
- Effective listening and problem-solving skills
- Excellent written, verbal, and presentation skills
- Ability to manage multiple responsibilities with attention to detail and professionalism
- Ability to build and maintain client relationships
- Ability to create presentations, project plans, and SaaS or fintech implementation plans
- Project management, account management, business planning, and analytical skills
- Documentation, data analysis, reporting, and SQL experience
- Experience with fintech and spend management technology
- Receptiveness to feedback and willingness to embrace continuous improvement
What the Team is Saying
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
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Motive Offices
Remote Workspace
Employees work remotely.
