The Role
Lead SaaS implementation projects for SMB and enterprise clients, configuring platform integrations with POS, ordering, and third-party systems. Manage timelines, client expectations, training, technical troubleshooting, and post-implementation handoffs. Collaborate with Sales, Customer Success, Product, and Engineering teams to resolve issues, communicate feedback, improve workflows, and support successful customer adoption.
Summary Generated by Built In
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
Meet Deliverect's Implementation & Consultation team! A dedicated group of experts passionate about helping our enterprise clients succeed. We partner with clients to truly understand their business, then craft smart technical plans to seamlessly integrate our platform with their operations.
Our goal is to help them streamline processes, boost efficiency, and achieve their ambitious business objectives. With a friendly approach that combines project management, technical know-how, and a drive for continuous improvement, we provide tailored support to ensure clients get the very best from Deliverect.
Your Impact:
As an Implementation Consultant at Deliverect, you will be pivotal in ensuring new clients, from SMB to Enterprise accounts, successfully adopt and integrate into our platform. Your expertise in guiding clients through seamless implementations will directly contribute to their long-term success and satisfaction, playing a crucial role in Deliverect's growth and impact on the evolving B2B SaaS landscape.
This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home.
What you will do:
- Lead multiple implementation projects, managing timelines and client expectations. Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery.
- Configure the Deliverect platform to meet client-specific needs, including integrating POS systems, online ordering platforms, and third-party applications. Use tools like Postman for API testing and troubleshooting.
- Conduct training sessions for clients and partners, ensuring they have the knowledge and tools needed to effectively use the platform. Provide hands-on support during and after the implementation to resolve technical issues and ensure customer satisfaction.
- Identify, diagnose, and resolve technical issues that arise during implementation. Escalate complex problems to the engineering or product teams and ensure timely resolution for the client.
- Engage with internal teams, including Product and Engineering, to communicate client feedback and influence platform enhancements. Ensure a smooth handoff to the Customer Success team post-implementation.
- Identify opportunities to improve implementation workflows, streamline processes, and enhance client experiences. Share insights with the Professional Services team and contribute to ongoing platform development.
What you will bring:
- Experience: 3-5 years of experience in technical implementation or customer support roles within the SaaS industry. Proven track record of managing complex software implementations for mid-market or enterprise clients.
- Successfully led the implementation of SaaS platforms for large-scale clients, customizing solutions to meet unique business needs and ensuring timely project completion.
- Technical Skills:
- APIs & Integrations: Proficiency in working with APIs, data management, and integrations. Familiarity with Postman for API testing is essential.
- POS Systems: Experience with POS systems and online ordering platforms, particularly in the food & beverage industry, is a strong advantage.
- Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress, managing resources, and ensuring deadlines are met.
- CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.
- Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Fluency in English is required, and proficiency in additional languages is a strong asset.
- A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
Skills Required
- 3-5 years of experience in technical implementation or customer support within the SaaS industry
- Experience managing complex software implementations for mid-market or enterprise clients
- Experience leading SaaS platform implementations and customizing solutions for client needs
- Proficiency with APIs, data management, and software integrations
- Proficiency with Postman for API testing and troubleshooting
- Experience with POS systems and online ordering platforms
- Experience in the food and beverage industry
- Experience using project management tools such as JIRA and Asana
- Experience with CRM platforms such as HubSpot
- Experience with ticketing systems such as Zendesk
- Strong interpersonal, written, and verbal communication skills
- Fluency in English
- Proficiency in additional languages
- Strong technical troubleshooting and problem-solving skills
- Legal right to work in the country where the role is based
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The Company
What We Do
Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. We’re neither a delivery provider, nor a POS system - we bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, we integrate their food ordering channels in their existing POS. Deliverect integrates third-party food ordering platforms into the restaurant’s point-of-sale system, making rekeying orders and the costly errors that come with it a thing of the past. With all online orders centrally managed, businesses can increase operational efficiency, which will ramp up customer satisfaction, as well. Incidentally, Deliverect’s mission is to be the connection between food businesses and their customers in order to strengthen their relationship. The company’s software saves its customers time and money, so they can focus on doing the things they love and are passionate about.
