Job Summary
Successfully implement and provide ongoing consulting for customers utilizing an ECI Software Solution's software.
Essential Job Duties
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Be the primary representative and go-to resource for new customers implementing the ECI software solution.
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Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
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Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
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Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
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Requirements gathering through existing process reviews
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Systems design and fit-gap analysis
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System configuration and setup
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Engineer solutions based on complicated customer business requirements
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New process design and definition
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Pre-implementation system testing
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Concept validation and user acceptance testing
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Data migration and data formatting recommendations
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Go-live implementation tasks and post-go-live consulting
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Consulting recap/activity reporting
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Ensure timely and accurate project and time administration
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Identify and manage potential issues and escalations in coordination with the team lead or project manager.
Required Education
Bachelor’s Degree
Preferred Education (not required)
Master’s Degree
Degree Focus
Accounting, Supply Chain, Information Systems, or equivalent
Certifications
HB(Higher Vocational Education) degree, preferably in technical business administration or business informativs
Years of Experience Required
1 – 3 years
Specialty/Industry Experience
Software implementation or consultation experience
Management Experience
N/A
Knowledge, Skills and Abilities Requirements
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Strong ERP product knowledge, ERP experience preferred
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Understand common industry business practices in manufacturing, operations, distribution, and finance
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Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
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Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.
Skills Required
- Bachelor's Degree
- Master's Degree
- Degree focus in Accounting, Supply Chain, Information Systems, or equivalent
- HB (Higher Vocational Education) degree in technical business administration or business informatics
- 1-3 years of experience
- Software implementation or consultation experience
- Strong ERP product knowledge
- ERP experience
- Understanding of manufacturing, operations, distribution, and finance business practices
- Ability to present complex technical concepts clearly to varied technical audiences
- Excellent written and oral communication and presentation skills
What We Do
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to businesses around the world. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done. Privately held with more than 16,000 customers, ECI is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, New Zealand, England, and the Netherlands. For more information, email [email protected], visit www.ECISolutions.com, or call (800) 959-3367.
