We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Implementation Consultant at Civica
Join Civica as an Implementation Consultant supporting the delivery of Altitude software within local government environments across Australia and New Zealand. You will deliver consulting, training and support services, helping customers implement practical solutions and improve the way they work. Travel to customer sites is required and is an important part of providing hands-on implementation support.
What you'll do
· Lead and support Altitude software implementations, delivering consulting, training and hands-on assistance at customer sites.
· Investigate existing customer practices, analyse council processes and identify opportunities for solution design and process improvement.
· Troubleshoot implementation issues, resolve escalated support tickets and maintain clear, accurate customer documentation.
· Work collaboratively across Civica to deliver against agreed project timelines and budgets, support effective customer outcomes and share product feedback for future enhancements.
Requirements
What you'll bring will include
· Experience working within local government or council environments, with sound knowledge of rates administration, property assessments, valuations, billing, concessions, exemptions and revenue collection.
· Knowledge of relevant local government legislation, rating regulations and compliance requirements, with the ability to apply this knowledge during software implementations.
· Experience with local government enterprise systems and council business processes, including rates administration, debt recovery, customer enquiries or financial administration.
· Strong communication, stakeholder engagement and problem-solving skills, with a commitment to quality, accountability and practical customer outcomes.
Training & Development
The successful candidate will participate in a comprehensive onboarding, training and development program to build the product knowledge, tools and expertise required to deliver implementations and support Civica's customers.
Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on Local Government Services and Software | Civica
Benefits
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
Inclusive environment - We provide an inclusive, safe and welcoming environment to all Civicans. There are opportunities to help you grow and be your best.
Giving culture - We encourage you to give back through benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
Flexible work - We have the technology and tools to support you to work from home and come into our offices to connect and socialise with colleagues.
Apply for this job - Become part of something special. Do you see yourself in this role? If so, we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
Skills Required
- Operational experience working in local council or experience implementing software for local government
- Relevant local government industry experience to advise customers and internal teams
- Knowledge of local government legislation, rating regulations, and compliance requirements
- Exposure to or hands-on experience with local government enterprise systems and council business processes
- Experience with rates administration, debt recovery, customer enquiries, and financial administration in a council setting
- Commitment to quality and continuous improvement
- Ability to build and maintain stakeholder relationships and customer engagement
- Ability to investigate existing customer practices and redesign processes using software systems
- Strong written and verbal communication skills
- Ability to troubleshoot and resolve customer issues in real time
- Ownership and accountability for delivering high-quality professional services
- Ability to deliver work according to project plans, timelines, and budgets
- Motivation, proactive personal development, and customer satisfaction focus
Civica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Civica and has not been reviewed or approved by Civica.
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Flexible Benefits — Flexible Benefits: Flexible and blended working are prominently promoted, and benefits are positioned as customizable by country and team. Flexibility around hybrid options and choice of perks is highlighted as part of the offer.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid volunteering via “Days of Difference,” options to buy extra leave, and work-from-home provisions indicate breadth in time-off programs. PTO structures and volunteering time are emphasized as integral components of the package.
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Healthcare Strength — Healthcare Strength: Private medical coverage, life and critical-illness insurance, and income protection in the UK point to robust protection benefits. Health and wellbeing initiatives for employees and families are also foregrounded.
Civica Insights
What We Do
Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
