Implementation Consultant | Fully Remote US

Company Description

HireVue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, HireVue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.

Job Description

The Implementation Consultant focuses on leading and supporting the implementation of HireVue's product suite for customers, with an emphasis on process optimization and consulting. The primary responsibilities include collaborating with customers to map current and future recruitment processes, configuring the HireVue platform according to best practices, and ensuring successful project execution within scope and budget. The Implementation Consultant also facilitates workshops, supports end-to-end testing, and guides customers on training and change management to enhance user adoption. Additionally, the role involves assisting senior project managers in planning and executing smaller projects, coordinating tasks, tracking progress, and identifying risks. Strong project management skills and familiarity with HireVue's delivery methodology are essential for success in this position.

Essential Duties and Responsibilities

Product Implementation & Consulting

• Collaborate and consult with customers to help them optimize their hiring processes through mapping of current state and future state recruitment processes.

• Lead customers through overall product set-up and enablement during project implementations leveraging best practices, coordinating and including internal resources as needed Ensure effective project execution on time and within budgeted hours.

• Facilitate workshops focused on process optimization and configuration of HireVue product suite.

• Work as part of a team on customer projects, owning/delivering defined workstreams.

• Configure the HireVue platform based on customer requirements, using best practices.

• Support process maps with integration points across HireVue products, balancing customer needs with product capability.

• Support end-to-end testing strategies based on configurations and desired workflows.

• Direct and guide customers to recommend product training for customers and new platform users and may also deliver training.

• Support project team recommending communication and change management plans to reinforce user adoption.

• Help keep documentation up to date. 

Project Management

• Assist senior project managers in planning, executing, and closing small projects (