Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
How you will make an impact:
The main purpose of the Iterable Professional Services team is to delight our customers with experiences and outcomes that improve product adoption and maximize our ARR. We are made up of Project Managers, Implementation Consultants, Solution Architects, Email Deliverability Consultants and our Customer Education Manager.
Reporting to the Director of Professional Services, EMEA, you'll provide growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers. We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings. It is necessary that everyone in PS embodies our Values: Humility, Trust, Growth Mindset, and Balance.
One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. As a member of our Iterable's Professional Services (PS) team, your main purpose will be to delight your customers with experiences and outcomes that maximize their growth and ours.
How you will make a difference:
- Build relationships with partners by learning and solving their challenges
- Lead customers through successful implementations of the Iterable platform
- Configure the platform and onboard marketers and developers in template and campaign setup, technical integrations, A/B testing, reporting, and regular onboarding meetings
- Build customer-facing content like presentations, project plans, data schemas, migration guides, and long-term success plans
- Work on multiple implementation projects at a time
- Complete projects on time and under budget
- Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
- Contribute to innovations in our operations, tools, team structure, and service offerings
- Participate in improvement projects to support the achievement of our OKRs
We are looking for people who:
- Experience in customer-facing roles with business and technical stakeholders
- Experience in marketing or growth operations, enterprise email marketing, mobile marketing, or similar marketing automation CRM platforms
- Experience gathering requirements and facilitating system integrations for customers of all sizes
- Experience working work on multiple implementation projects at a time while fulfilling customer demands
- Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata
- Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects
- A service mentality that will help your customers and teammates
- Motivated to coach others and always learn
Bonus Points
- Fluent or proficient in French, German or Spanish
- Previous consulting or Customer Success team experience
- Understanding of markup and template languages (HTML, CSS, Handlebars, Liquid, Velocity), web and API development (JavaScript, JSON) or mobile development
Perks & Benefits:
- Competitive salary, meaningful equity, & pension
- Comprehensive Private Medical Insurance
- Balance Days (additional paid holidays)
- Paid parental leave
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Complete laptop workstation
Recruitment Disclaimer:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
- Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
- Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website, Careers page: https://iterable.com/careers/
- Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.
Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Iterable is the top rated AI-powered customer communication platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time.
Why Work With Us
Iterable was founded on a simple premise: help people. Help people. Help brands build relationships. Help employees accomplish the best work of their careers. Help marketers connect with customers. Help people connect with the brands that bring them joy. As Iterable scales, so does its potential for impact,
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