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Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The Implementation Associate builds, tests, delivers, maintains, and supports healthcare integrations for athenahealth clients. The role manages a high-volume portfolio of new interface builds and modifications to existing interfaces; coordinates technical, functional, and quality requirements; resolves connectivity and electronic data interchange issues; and communicates project status, risks, and timelines to clients, vendors, and internal stakeholders. The Associate applies advanced knowledge of athenahealth and other healthcare products, analytical problem-solving, and cross-functional collaboration to improve delivery efficiency and expand athenahealth’s interoperability network. The ideal candidate can also support people management and team coordination. This position reports to the Operations Manager in Chennai, India.
About the Team:
The Implementation team supports client interoperability by delivering reliable interfaces and improving the workflows used to implement and maintain them. The team works closely with interface vendors, clients, and athenahealth’s US-based Onboarding Managers, Customer Success Managers (CSMs), Program Managers (IPMs), Customer Support Center (CSC), Product, and Development teams.
Team members operate across geographies and manage competing priorities in a collaborative, Agile, and Lean-oriented environment. Success requires proactive communication, careful listening, sound judgment, attention to detail, and the ability to translate business problems and use cases into practical technical solutions or workarounds.
The team combines a shared commitment to improving healthcare with technical expertise across integration components, including HL7, networking protocols, VPN, SSH, SFTP, and XML. Team members apply data-driven analysis and structured problem-solving to deliver effective outcomes. Knowledge of hospital or ambulatory workflows and healthcare information systems further strengthens the team’s ability to develop practical, client-focused solutions.
Essential Job Responsibilities:
- Build, test, deliver, maintain, and support integrations for new and existing client interfaces.
- Manage a high volume of projects and tasks with competing priorities, maintaining clear ownership, accurate documentation, and timely delivery.
- Partner with the Interface Development team to customize integrations and incorporate technical, functional, and quality-assurance requirements.
- Communicate integration status, risks, dependencies, and timelines to clients, vendors, and athenahealth stakeholders.
- Analyze and resolve issues involving connectivity, electronic data interchange, HL7 messaging, and related integration components.
- Collaborate with Customer Success Managers, Program Managers, Product, Development, Customer Support Center teams, and other partners to ensure successful ambulatory interface engineering engagements and implementations.
- Engage clients and external stakeholders to define business problems and use cases, evaluate the advantages and limitations of available approaches, and develop appropriate technical solutions or workarounds.
- Identify workflow deficiencies and operational breakdowns, then contribute to solutions that improve outcomes, efficiency, and quality.
- Maintain effective working relationships with interface vendors, clients, and geographically distributed internal teams.
Additional Job Responsibilities:
- Lead or contribute to cross-functional initiatives, operational projects, and process-reengineering efforts that advance organizational capabilities.
- Optimize workflows to reduce waste and improve consistency.
- Continually assess team operations and processes and recommend measurable improvements.
- Support the training, onboarding, and mentoring of new hires.
- Support the Operations Manager with responsibilities, including communicating team performance and operational risks.
- Monitor and contribute to team performance and metrics, including routine review of daily, weekly, and monthly production and quality reports.
- Perform other duties assigned by the Operations Manager to optimize and expand operational support.
Expected Education & Experience:
- Bachelor’s or master’s degree in Engineering, Computer Science, Science, Statistics, Management, or another quantitative field.
- 8+ years’ of overall experience in Technical Support, Operations, IT/ITES, healthcare, or a related field.
- Two to three years of project management experience, including technical projects with significant cross-functional interdependencies.
- Strong written and verbal communication skills, with the ability to engage effectively with geographically dispersed teams in India and the United States.
- Demonstrated ability to explain technical issues, resolve problems, and apply logical, analytical, and data-driven decision-making.
- Advanced Microsoft Excel proficiency and a commitment to continually developing technical skills.
- Ability to manage multiple priorities, collaborate effectively, and deliver results in an Agile and Lean-oriented environment.
- Capability in people management and team leadership, including supporting the manager with delegated supervisory responsibilities and performance updates.
- Availability to work during US business hours, from 5:30 PM to 2:30 AM IST.
- Preferred: Healthcare domain experience, including interfaces and integration engines; knowledge of HL7 standards, patient safety, HIPAA, EMR systems, and hospital or ambulatory workflows; basic SQL knowledge; and a project management certification.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- Bachelor's or master's degree in Engineering, Computer Science, Science, Statistics, Management, or another quantitative field
- 8+ years of experience in Technical Support, Operations, IT/ITES, healthcare, or a related field
- Two to three years of project management experience, including technical projects with significant cross-functional interdependencies
- Strong written and verbal communication skills with geographically dispersed teams
- Ability to explain technical issues, resolve problems, and apply logical, analytical, and data-driven decision-making
- Advanced Microsoft Excel proficiency
- Ability to manage multiple priorities and collaborate in an Agile and Lean-oriented environment
- People management and team leadership capability, including supervisory support and performance updates
- Availability to work US business hours from 5:30 PM to 2:30 AM IST
- Healthcare domain experience, including interfaces and integration engines
- Knowledge of HL7 standards, patient safety, HIPAA, EMR systems, and hospital or ambulatory workflows
- Basic SQL knowledge
- Project management certification
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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