RESPONSIBILITIES
Implementation & Training
- Configure and deploy ERP software to meet client needs.
- Train users to ensure successful adoption of our solutions.
- Assist with data migration, system integration, and testing.
- Analyze customer workflows and recommend software optimizations.
- Ensure projects stay on schedule and within budget.
Customer Support & Issue Resolution
- Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications.
- Provide timely, professional assistance to clients via phone, email, and chat.
- Escalate complex issues and collaborate with internal teams (Support, Development, TechOps).
- Document customer issues, update knowledge base articles, and improve support processes.
Collaboration & Continuous Improvement
- Work with Account Management to identify opportunities for additional solutions and services.
- Support product releases by coordinating with Support, TechOps, and Development teams.
- Provide documented feedback to R&D on bugs, enhancements, and client requests use Harris ERP systems and tools.
QUALIFICATIONS & EXPERIENCE
- 2+ years of experience in customer support, implementation, or a similar client-facing role.
- Strong understanding of ERP software (local government experience preferred).
- Technical proficiency in on-premises and cloud-based applications.
- Experience troubleshooting software and resolving complex functional issues.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Self-motivated, detail-oriented, and able to manage multiple tasks.
- Ability to travel across North America (United States, Canada, and the Caribbean).
WHAT WILL MAKE YOU STAND OUT
- Experience with CitySuite ERP software or similar solutions.
- Familiarity with TeamSupport, ClickUp, and Microsoft Teams.
- Experience working in virtual/cloud environments (AWS, Azure).
- Familiarity with SQL databases and scripting (e.g., PowerShell, Python).
BENEFITS AND WORK HOURS
Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage.
While Harris ERP is headquartered in St. Louis, we are a remote-friendly employer. Some flexibility in hours is allowed, but employees must be available during core work hours. In addition to paid vacation, we offer flexible paid personal time.
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
