Implementation Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the Role:

An Implementation Analyst plays a critical role in the success of new client implementations for Account Processing.  As an Implementations Analyst, Professional you will be responsible for the installation of new products or product updates, technical product training and client support throughout the implementation process.

About our Business:

America's bankers have long relied on Fiserv to help them increase operational efficiency, align with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to expertly manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.

Join our team and see why Fiserv is one of the Most Admired Companies!

In this role you will:

·         Perform remote and/or on-site software implementations, and provide follow-up product support for Fiserv’s clients via telephone, email, and web based contact channels.

·         Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.

·         Thoroughly track, organize and document all product implementation and support related activities. Assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.

·         Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies

·         Perform other duties as assigned

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Education:

• Degree in Computer Science, Management Information Systems, Information Technology or related field

• Equivalent work experience may be substituted

• Minimum # years’ experience required: 2+ years in customer facing projects, client support role, or IT service industry

Type of experience required:

• Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments

• Basic understanding of data communications and LAN/WAN

• Previous customer service experience

Preferred Qualifications:

• Possess strong analytical problem solving ability

• Strong verbal and written communication skills (internal and client facing)

• Excellent follow-up skills, attention to detail

Travel Required: Ability and willingness to travel up to 10%, as needed

Work Environment: Occasionally required to work evenings and weekends.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.