Implementation Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This is a client facing and intermediate-level individual contributor role responsible for managing routine configuration activities along with identifying and resolving issues of low to mid complexity.

This position is at a professional level and requires an individual to work independently while receiving guidance.

• Provide Project Management implementation and configuration support for low-moderate complexity projects, with assigned Visa clients and/or in an assigned market. The problems faced are typically not complex but may require understanding of other job areas.
• Meet all milestones and deliverables in a timely manner, comply with Visa Internal Artifacts and ensure customer expectations are met and or exceeded. Implementing projects within SLOs
• Coordinate directly with clients to understand card programs, communicate best of breed solutions, document requirements, and facilitate new card program installations without customer impact. Take ownership of associated tasks, performing a lead role in driving change to completion.
• Present opportunities to clients with the objective of increasing performance and further educating clients on Visa’s programs, products, and services.
• Prepare and maintain detailed project Artifacts, including project plans, status reports, meeting minutes, issues log, and identify and mitigate risks, in support of client projects and/or initiatives. Apply Visa processes and approaches to be in line with client requirements.
• Coordinate technical resources, planning and monitoring of certification testing, and negotiates with department and division heads to secure resources required to complete projects.
• Build and enhance positive working relationships with Visa clients and internal stakeholders
• Report customer project accomplishments and deliverables to management on a regular basis.
• Proactively identify and recommend opportunities for internal process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Escalate projects that are in jeopardy and work with your direct manager as appropriate to make decisions that bring needed resources to resolve any issues.
• Ability to manage an operational and strategic decision-making process. Skilled at implementing a high volume of projects concurrently.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

- 2 years of related work experience (Project Management, Program Management, Customer support role, Financial Institutions, Electronic Payments institutions) with a bachelor’s degree.
- Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, MS Teams, Dynamics, Power BI)
- PMP or other project management education or certification.
- Excellent time management, organization, planning skills, and teamwork are essential.
- Able to set priorities, influence others, and manage customer expectations
- Capable of working efficiently under the demands of stringent deadlines.
- Excellent verbal, written, presentation and strong interpersonal skills are required.
- Communication fluency in English and Spanish. Portuguese is a plus.
- Incident Management capabilities after projects deployments
- Comfort with public speaking and the ability to relay information clearly and confidently in large groups.
- A Plus to have experience in Electronic Payments and to manage the following tools (Dynamics, others).

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.