The Role
Position Summary:
As an Implementation Analyst, you'll be responsible for delivering top-notch implementation and ongoing managed services, training, and other professional offerings to both new and existing customers. You'll lead the full life cycle of client deployments for our software, managing expectations, meeting timelines, and acting as a key liaison between clients and various company departments. Your role will also involve educating clients on software capabilities and communicating enhancement ideas to our Product team.
Expected Duties:
Software Expertise: Have a thorough understanding of MeridianLink’s licensed software to educate clients and provide best practice recommendations.
Innovation and Leadership: Develop and implement initiatives that support client goals and objectives.
Client Onboarding: Handle client onboarding activities, including core connectivity and third-party integrations, while facilitating interactions between clients and other departments.
Stakeholder Communication: Manage internal and external stakeholder communications and expectations throughout the deployment cycle, focusing on driving project resources toward completion and providing proactive and responsive client service.
Project Management: Adhere to project schedules, ensure all resources meet timelines, and organize tasks to maximize productivity and utilization.
Issue Resolution: Proactively identify issues and facilitate sensible resolutions before they escalate.
Qualifications: Knowledge, Skills, and Abilities
Career Development: A career-development professional within the subject area.
Moderate Skill Set: Requires a moderate skill set and proficiency in the subject area.
Independent Judgment: Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment.
Education and Experience: Bachelor’s degree and 2-4 years of relevant experience.
Technical Proficiency: Strong proficiency in working with Microsoft Systems.
Teamwork and Flexibility: Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities simultaneously.
This position is ideal for a proactive individual eager to advance their career in implementation services. If you're passionate about client success and innovative solutions, we’d love to hear from you!
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $75,000 - $105,000. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.
Meridianlink offers:
Potential For Equity-Based Awards
Insurance coverage (medical, dental, vision, life, and disability)
Robust paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
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The Company
What We Do
Pioneering Technologies for Your Financial Institution
Since 1998, we have been creating innovative technologies that transform the way financial institutions operate by solving complex problems with streamlined, user-friendly solutions. Our robust and secure technologies empower lenders and consumers to get reliable, accurate information every time, at any time. As well-established industry leaders, we continue to set the industry standard for web-based credit reporting and lending for financial institutions of every size.
