Job Description
A position as a Fragomen Immigration Program Manager gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.
We are seeking an Immigration Program Manager with a consultative mindset and the desire to put the client first and consistently exceed expectations. As the leading global immigration services firm, our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.
Our Immigration Program Manager job is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of the industry leading team.
How will you make a difference as an Immigration Program Manager at Fragomen?
Client Service Delivery
- Partner with our clients to understand their business and culture
- Use a client-first mindset to drive the objectives of the client’s business and immigration program
- Identify opportunities for business process efficiencies
- Facilitate communication and engagement between the client and practice teams
- Ensure adherence to client timelines, protocols, and SLAs (Service Level Agreements)
Project Management, Strategy & Innovation
- Partner with clients to develop and execute legal strategies on a global level
- Advise clients on strategic issues related to service delivery and immigration compliance and risks
- Provide strategic guidance and analyses regarding business, hiring, mobility and workforce trends
- Collaborate with clients and colleagues to launch innovative solutions to immigration challenges
- Play an active and central role in the implementation and management of projects
- Guide clients to continuously improve and optimize their immigration policies and programs
- Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients
Business Development & Account Growth
- Identify and develop business opportunities with new and existing clients.
- Participate in Business Development activities through networking and formal RFP (Request for Proposals) processes
- Submit articles for publication and speak at internal and external events
Training & Knowledge Management
- Deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients
Let’s talk if you have the following qualifications and experience:
- Bachelor’s degree or equivalent experience
- MBA or JD is a plus
- At least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm
- High EQ and ability to translate complex subject matter into an actionable solution
- Strong experience with Microsoft Office 365 and must be very comfortable with innovative technology
- Must have excellent communication and interpersonal skills
- Management experience strongly preferred
- Strong ability to understand the client and their business to provide outstanding service
- Inspiration, motivate, and lead direct reports and other members of the team
This is a fully remote position and is open to individuals based anywhere throughout the US.
What We Do
Fragomen is a leading firm dedicated exclusively to immigration services worldwide.
Founded in 1951, Fragomen represents a broad range of companies, organizations and individuals to help facilitate the transfer of employees worldwide. We provide immigration support in more than 170 countries.
An Am Law 100 and Global 100 firm, Fragomen’s professionals are respected thought leaders in the immigration field, as recognized by Chambers, Best Lawyers and Who’s Who. The firm employs more than 4,400 immigration professionals and support staff located in over 50 offices across the Americas, Asia Pacific and EMEA.
Our services go beyond processing visa and work permit applications. We provide strategic consultative services and support to meet the full spectrum of business immigration needs. This includes government strategies and compliance, planning for mergers and acquisitions, and consular and document support. From our Immigration Technology Innovation Lab, we focus on using automation and artificial intelligence to pioneer sophisticated technology solutions to revolutionize the immigration experience for our clients.
All services are designed to improve your speed-to-ground and help you mobilize your employee population so you can remain a cutting-edge player in your industry and competitive wherever you operate.
We are committed to fostering a dynamic, diverse workplace. Year after year, Fragomen is recognized for our diversity by The American Lawyer, Law360 and the National Law Journal.
Find out more at www.fragomen.com.
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