Immigration Consultant

Job Description

Role Objective

Consultants are responsible for assisting Senior Consultants, Supervisors and Managers with the successful delivery of the team’s output of work, reporting in most cases to the Senior Consultant or Supervisor responsible for the team. This includes the preparation and drafting of applications, monitoring workflows and ensuring the CRM is updated and day-to-day liaison with clients. The Consultant will work independently on cases but will also be expected to share knowledge and expertise with other members of the team and to take a keen interest in developing their own knowledge and experience.

Key Competencies and Job Expectations

At Fragomen, our performance is oriented around five Key Competencies. Our job descriptions aim to provide guidance on our individual roles and our Job Expectations Library is designed to provide guidance on what is expected at each CCF level. Both tools, along with your job description, should be used to holistically understand what is expected of you at Fragomen.

Key responsibilities

• Adhere to office process flows to achieve maximum efficiency and productivity
• Ensure that all Service Level Agreement standards are met or exceeded
• Update and maintain applications within our technology platforms, ensuring all applications are processed within the required SLAs
• Answer directed calls and emails in a timely and professional manner, within the required SLA’s
• Ensure that all key emails and benchmarks are updated within the timeline of CRM
• Provide accurate information to clients upon their visa request, with support
• Be able to identify service issues and escalate to Manager / Senior Consultant/ Supervisor as appropriate
• Researching tasks as delegated by Manager / Senior Consultant/ Supervisor 
• Ensure that any cases allocated to them are invoiced in a timely manner
• Maintain deep content knowledge based on all aspects of Nomadic's business process to complete orders, systems capabilities and company policy and procedure
• Work closely with other areas across the business to support ongoing improvements
• Provide cover to other caseworkers on leave as required by the Manager
• To provide assistance, guidance and training to visa coordinators and other consultants as required by the Manager / Senior Consultant/ Supervisor 
• Work towards assisting on more complex cases under the guidance of the Manager / Senior Consultant/ Supervisor 
• Maintain deep content knowledge on all aspects of Nomadic’s business process to complete orders, systems capabilities and company policy and procedure
• Ensure all applications are opened and processed within the specific times frames
• To undertake all other reasonable duties / additional projects as requested by the Manager / Senior Consultant/ Supervisor 

Key Skills

• Previous visa processing experience
• Strong background in a client facing role
• Be able to research effectively on your own to find answers to more complex or unique cases
• Ability to follow the instructions of senior members of staff
• Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
• Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
• Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner
• Strong listening skills
• Accurate work style; focus on details
• Any second languages are always beneficial

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our Kenya offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, private medical insurance and Headspace membership
• Protection and Security: Retirement, death in service, permanent total disability, critical illness and last expense benefits
• Time Away from Work: In addition to 21 days annual leave and public holidays, we offer birthday leave and study leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum number of days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need. 

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.