Job Description:
Key Responsibilities
Strategic Campaign Leadership
Lead the planning and execution of integrated campaigns across digital, offline, and OOH.
Translate client business objectives into clear and cohesive communication strategies.
Ensure consistency and excellence in messaging across all consumer touchpoints.
Cross-Functional Collaboration
Partner with strategy, media, creative, and analytics teams to align campaign goals and execution.
Facilitate integrated planning sessions and manage end-to-end project workflows.
Act as the central point of coordination among internal and external stakeholders.
Stakeholder Engagement
Serve as a senior liaison between clients, internal teams, and external partners.
Manage client expectations, provide strategic recommendations, and ensure alignment at every stage.
Foster long-term partnerships based on trust, transparency, and strong delivery.
Campaign Governance & Process Optimization
Establish campaign management best practices and maintain process discipline.
Drive operational efficiency by improving workflows and coordination across teams.
Ensure compliance with internal quality standards and external requirements.
Performance Management
Work with analytics teams to set KPIs and track campaign effectiveness. Lead post-campaign reviews to extract insights and share best practices.
Recommend optimizations to improve future campaign outcomes.
Team Leadership & Capability Building
Mentor and guide junior team members, fostering a culture of collaboration and accountability.
Share knowledge to elevate integrated marketing capability across the team.
Support hiring, onboarding, and upskilling initiatives as needed.
Qualifications
Bachelor’s degree in Marketing, Communications, Business, or related field (Master’s is a plus).
8+ years of experience in integrated marketing, campaign management, or communications leadership (agency experience preferred).
Proven track record managing complex, multi-channel campaigns across diverse industries.
Strong skills in strategic thinking, project management, and stakeholder engagement.
Experience leading cross-functional teams in a fast-paced, matrixed environment.
Location:
Ho Chi Minh CityBrand:
CaratTime Type:
Full timeContract Type:
Fixed Term Contract (Fixed Term)What We Do
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.








