Illustrations Systems Analyst

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
Pacific Life is on the lookout for two driven and innovative Illustrations System Analyst to join our forward-thinking Illustrations Team in Newport Beach, CA. Our Illustrations platform is more than just a system — it’s a key strategic differentiator that fuels enhanced customer experience and powers business growth across the organization.

The CMD Illustrations team within Pacific Life Technology develops and maintains the desktop and web applications that financial professionals use to create life insurance illustrations. These illustrations help clients understand how Pacific Life products can meet their financial goals. The Illustrations System Analyst is part of a team made up of analysts and developers and is responsible for analyzing business requirements for the applications and performing quality assurance testing to ensure those requirements are met. This individual will be expected to complete projects using established testing methodologies while developing skills in creating new test scenarios and gaining experience with Life Insurance products and Sales concepts. Recent graduates are encouraged to apply!

How you'll help move us forward:

Business Requirements & Collaboration

• Analyze complex life insurance & annuity product specifications—including actuarial formulas and business requirements for the User Interface (UI)—to define testing scope, estimate testing effort, and identify potential issues in system implementation.

• Review requirements and create detailed technical documentation to guide the development of software applications.

• Collaborate directly with developers, business stakeholders, and cross-functional teams to ensure alignment and clarity.

Testing & Quality Assurance

• Maintain and develop advanced testing tools that incorporate full calculation specifications for our life insurance products to support analysis, troubleshoot complex illustration system issues, identify root causes, and drive resolution in partnership with your team.

• Develop comprehensive test strategies, build test cases, and define expected results.

• Responsible for testing of software -including system functionality, calculations, and regression

Issue Management & Troubleshooting

• Monitor, manage, and prioritize system defects and enhancement requests using issue tracking tools.

• Ensure timely resolution of issues and maintain clear communication with all relevant stakeholders.

Product Illustration Support

• Produce new issue and inforce illustrations for products and policies not currently supported by existing systems, ensuring accuracy and compliance with regulatory requirements.

The experience you bring:

• Bachelor’s degree in applied mathematics, actuarial science, or a related field

• Intense visual/listening concentration required to trouble shoot problems and determine best solution; and to make informed decisions and recommendations

• The ideal candidate is self-motivated and capable of working independently with minimal supervision, while also excelling in a collaborative team environment.

• Willingness and initiative to learn both the technical and business aspects necessary to take ownership of and execute on key responsibilities.

What makes you stand out:

• Previous knowledge with the life insurance and annuity industry strongly preferred.

• 1-5 years of experience working with life insurance and/or annuity products and riders.

• Proficiency in developing detailed test plans.

• Strong proficiency in Excel, with the ability to read and code macros being an added advantage.

• Familiarity with Agile development methodologies and experience working within sprint cadences.

• Proven ability to build relationships and collaborate effectively across departments.

You can be who you are.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.