external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within
the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and
facilitates efficient patient flow through the office and appropriate billing for services.
ESSENTIAL JOB FUNCTIONS: Not all Medical Receptionists will perform all Essential Job Functions. Some will
have more targeted responsibilities such as serving Refugee Patient Populations or working on digital campaigns,
both listed below.
Medical Receptionist I Responsibilities
1. Greets all individuals arriving at the office courteously and ensures that their needs are met.
2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for
visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival.
3. Accurately completes patient forms, collects payment and ensures that charges are posted to the billing
system.
4. Retrieves and files EMR/paper charts and miscellaneous reports.
5. Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in
a timely manner.
6. Schedules and confirms appointments based on office protocols.
7. Assists with reschedules of clinics and contacts patients. Communicates with leadership when overbooks
are not approved.
8. Sends out necessary New Patient paperwork via MyChart or mail.
9. Works the daily Work Queue (WQ).
10. May oversee that daily payment and charge posting balancing is completed and correct.
11. May support overdue report management and patient outreach.
12. Monitors, organizes and keeps work area and waiting room neat.
13. Supports other offices, attends meetings and training as assigned.
14. Performs other duties as assigned.
Trinity Health IHA Medical Group Position Description – Medical Receptionist I 2
In addition to the Medical Receptionist I Responsibilities above, those Receptionists working in practices with
Refugee Patient Populations will also perform the following functions:
1. Provides intake for refugee population, prepares charts, schedules appointments - ensuring they are
available on supervisor and provider schedules. Based on patients’ disability, medical or other needs,
assists patients in scheduling follow-up appointments.
2. Communicates regularly and effectively with the patients’ service coordinators, service providers and
support personnel to ensure that patients make medical appointments.
3. Responds to referrals of new patients in a timely manner.
4. Assists by providing common communication in patient’s primary language other than English.
5. For non-English speaking patients, coordinates translation services to be provided only by qualified medical
interpreters for high risk communication, including medical information, advice and patient plans from
providers and clinical staff. Ensures that family members, including children, and bi-lingual staff members
are only translating common communication. If it is not possible to provide common communication in the
patient’s language, then coordinates for translation services by a qualified medical interpreter.
6. Serves as primary contact person for other staff regarding refugee patients.
7. Assists in entering demographic data on cases new to the practice into intake database, prepares monthly periodic reports of intake service requests/actions, and extracts and analyzes data related to impact of
intake processes on patient care, customer satisfaction and related process and outcome variables.
8. Uses word processing software to create and update miscellaneous memos, forms and signs to
communicate with office staff. Communicates to office staff as requested.
9. Serves as back-up to Medical Reception team, as needed.
10. Performs other duties as needed
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Skills Required
- Obtain and accurately record patient registration and demographic information
- Verify patient insurance eligibility and ensure appropriate charge posting to billing system
- Use EMR systems and manage daily Work Queue (WQ)
- Schedule, confirm, and reschedule appointments per office protocols
- Collect patient payments and ensure daily payment/charge balancing is completed
- Answer phones using telephone etiquette and relay messages timely
- Retrieve, file, and prepare EMR/paper charts for visits
- Send new patient paperwork via MyChart or mail
- Use word processing software to create/update memos, forms, and signs
- Coordinate translation/interpretation services and provide basic communication in non-English languages when able (for refugee-focused roles)
What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
