About This Opportunity
We are looking for a skilled Solution Integrator to join our Workforce Management practice. In this role, you will work on configuring and integrating WFM (Workforce Management) tools - primarily the Click Software Service Optimization Suite and IFS (Industrial and Financial Systems) - in a dynamic, fast-paced environment. You will engage directly with international customers, understand their business and technical requirements, and deliver end-to-end solutions across complex, large-scale deployments.
What You Will Do
• Configure and deploy Click Service Optimization Suite (Click Schedule, Click Mobile, Click Plan, Click Forecast, and Click Analyze) and IFS (Industrial and Financial Systems) modules - FSM (Field Service Management), PSO (Planning and Scheduling Optimization), and Mobile• Integrate IFS FSM and PSO with third-party products and systems across large-scale, multi-system deployment programs• Manage web deployment projects using .NET Web Services and maintain production environments, including build and release processes• Engage directly with international customers to analyze existing network/system needs and deliver consultative solutions• Execute full project lifecycle - from design and analysis through integration and user acceptance• Write and maintain test frameworks and scripts to ensure quality delivery• Mentor new team members to enable independent project execution.
You Will Bring
• 3+ years of IT industry experience, with 2+ years in WFM (Workforce Management) solution development and configuration (Click Suite and/or IFS systems)• Hands-on expertise in IFS (Industrial and Financial Systems) - FSM (Field Service Management), PSO (Planning and Scheduling Optimization), and Mobile configuration and integration• Proficiency in Oracle database, PL/SQL scripting, and SQL DB• Working knowledge of .NET Web Services and IIS (Internet Information Services)• Strong understanding of SDLC (Software Development Life Cycle) with experience in complete project lifecycle execution• Knowledge of UNIX/Linux/Solaris and scripting (Python preferred)
Good to Have
• Experience in Telecom projects within the OSS (Operations Support Systems) space
Qualifications
• BE / B. Tech / MCA / MSc (CS) in Computer Science, Telecom, or Electronics & Communication Engineering
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 783490
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
