IFS FSM Senior Developer

Tech

Permanent

Job Description

Create moments that matter. Decode the future.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role:

As a IFS FSM Senior Developer you will work with service operations technology platform (FSM Client, FSM Mobile, PSO and FSM integration framework). We are looking for experts with significant experience in architecting integrated platforms solutions using IFS FSM, with strong technical expertise in the complete IFS FSM stack and the proven ability to maintain, develop and deploy solutions using all products in IFS FSM module. The person should have ability to lead the Technical Team and have strong ability to identify and manage risks in the project.

Who you’ll Work With:
You will be part of the Engineering & Delivery team within the Consumer & Customer solutions organization. The Engineering & Delivery team is responsible for developing and delivering end-end technology powered solutions for B2C channels in a highly competitive and integrated systems landscape made of 30+ SaaS and PaaS solutions.

The team mission is to prepare and execute the accelerated rollout of the consumer landscape to Globally over the next three years. The rollout will provide the Electrolux markets across the world with agent desktop solutions, Chat Bots, Technician App, IFS FSM and PSO solutions, advanced consumer analytics platform, upgraded online consumer journey solutions and several other key consumers facing service and sales solutions. In this role you will be responsible for the Service Operations technology platform in the overall consumer landscape that includes IFS FSM, PSO components and service power solutions for claims management.

We are organized in product teams and we truly embrace the people first, autonomous teams and innovation driven culture across our entire organization.

What you'll do:

• As a Senior Developer you will work with the Engineering Manager, IFS FSM Development Team of the service operations technology powered by the IFS FSM and PSO components in a PaaS.

• You will work with IFS FSM solution engineers, FSM domain experts, SME’s and FSM consultants both internal and from external partners.

• You should leverage and foster API first approach in the execution.

• You should strive for Continuous Improvements of base functionalities in FSM.

• You will own the development activities and responsibility for managing technical risks throughout the project lifecycle.

• You should have good understanding technical architecture and development processes for scalable data solutions.

• You will be leading technical projects from start to finish.

• You should monitoring & executing technical spikes, PoCs and experiments.

• You should be managing timelines and project statuses for multiple stakeholders.

• Solving technical issues occurring during the implementation and deployment phase.

• Support enhancements to production systems including resolving issues related to recent releases.

• Monitoring, Motivation, Reporting and timely project execution will be your part of responsibility.

• You will also deliver high quality code, configurations and documents deliverables during all phases of software development flow.

• Partner and work collaboratively with cross-functional platform and other platform owners to ensure the overall integrity of the entire systems landscape.

• Understand industry best practice and engage with platform providers and vendors to align capabilities and influence standard product roadmaps.

• Demonstrate and infuse modern development practices by following DevOps practices ensuring deployments into production on at least a bi-weekly basis.

Who you are:

• 4+ years of experience as a developer in IFS FSM

• Good hand-on experience in development of SQL queries, Views

• Solid hands-on experience with integrations between IFS FSM, CRM and ERP Solutions

• Have experience of third-party Integration with FSM applications and must have a good understanding of REST and SOAP API Web services

• Experience working with translating field service management and service business processes to sustainable and scalable IT solutions.

• Experience in sizing and understanding of the IFS hosted solutions.

• Good understanding of field service management

• Exposure to working in a highly integrated Omni-channel (Webshop, IoT, Mobile Apps) CRM experience

• Experience in component development using C# and JavaScript.

• Ability to work in a multi-cultural and diverse work environment

• Experience in designing complex optimization and scheduling solutions (IFS PSO)

• Experience building CI/CD pipelines and test automation of IFS FSM modules

• Strong experience with exposing native platform capabilities to external platforms and consuming external services through API, Micro-services and SDK integrations

Where you’ll be:

This is a full-time position, based at our Global Headquarters in Stockholm, Sweden. At our Global Headquarters we are 60+ nationalities under the same roof and we enjoy the look and feel of the office!

Benefits highlights:

• Flexible work hours/hybrid work environment

• Discounts on our award-winning Electrolux products and services

• Family friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Find out more on:

ElectroluxGroup: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux