Job Title
IFM Business Operations ManagerJob Description Summary
Job Description
The IFM Operations Manager is a leader on the centralized resource/platform team responsible for governing, overseeing, and supporting the Facility Management teams to meet exceptional Client delivery through both individual contribution and leading through others. This position requires interaction with Account leadership, Client, operational and support staff and will be a fast-paced environment consistent with handling multiple demands and priorities. Candidate must be able to process and develop information to meet their needs, as well as coordinate various account level facility activities and projects. The Candidate will report into the IFM Director and must be able to organize & prioritize multiple tasks and effectively manage difficult situations and consistently making effective high-quality decisions.
Essential functions and responsibilities
- Integrate with CMMS, Procurement, Engineering Services, Execution Leads, BI/Technology, Vendor Management, etc. on day-to-day support day to day management of the portfolio
- Document & build, or improve, Facility Management processes start to finish (identify, understand, create, document, train, govern)
- Support a centralized facilities management model by providing seamless integration with the field teams supporting Client’s real estate through organization, leadership, responsiveness, and creativity
- Ensure compliance, readiness, and competency of staff via means of training, support and documentation
- Ensure Client satisfaction with delivery of Facility Management Services and provide a lead role in monitoring and increasing customer satisfaction
- Assist in developing & supporting all monthly / quarterly / annual client reporting requirements
- Support a strong collaborative & inclusive team-based environment
- Performs other related duties as required or requested
- Develop and implement streamlined & effective communication practices for the Account
- Oversee the upkeep and ongoing development of the Account resources including but not limited to SharePoint, Teams Channels, Shared Outlook Inboxes, etc.
- Develop and support team growth by identifying ways to elevate the team(s) performance and understanding team members’ career aspirations
KEY COMPETENCIES
- Communication Proficiency (oral and written)
- Problem Solving/Analysis
- Customer Focus
- Financial Understanding
- Leadership
- Relationship Management
- Team Orientation
- Ability to prioritize
IMPORTANT EDUCATION
- Bachelors degree or relevant experience in in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
IMPORTANT EXPERIENCE
- Minimum of 5-7 years of facility management experience with at least 3 years supporting of a centralized Operations delivery
- Experience with human resource and performance management processes
- CMMS/Work Order Management experience preferred
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 102,000.00 - $120,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”Top Skills
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
