The Role
Provide client-facing administration for financial planning advisers: prepare meeting packs, process new business, maintain records, implement recommendations, handle enquiries, support compliance with FCA/TCF standards, and contribute to process improvement and office administration.
Summary Generated by Built In
We are a team of Chartered Independent Financial Planners, recognised by the Chartered Insurance Institute (CII). Our chartered status reflects our commitment to a client-first approach, ethical practice, and continuous professional development. We provide holistic financial planning — covering wealth management, family protection, retirement planning, and property finance — while integrating ESG principles for clients who value responsible investing.
Our financial planning team is growing rapidly, now nearly 50 strong, and we’re proud of the collaborative, values-driven culture we’ve built through organic growth and strategic acquisitions. We’re now looking for experienced Client Services Executives with a strong background in IFA administration to join our team.
In this role, you'll play a key role in delivering an exceptional client experience. You’ll work closely with the client support team and financial planners, ensuring accurate documentation, timely implementation of recommendations, and compliance with FCA regulations.
You'll support clients across a broad range of financial planning solutions, including pensions, investments, protection and platform-based products, helping to deliver positive outcomes and a seamless client journey. This is an opportunity to be part of a collaborative, fast-growing team where your work directly supports clients in achieving their financial goals.
Our financial planning team is growing rapidly, now nearly 50 strong, and we’re proud of the collaborative, values-driven culture we’ve built through organic growth and strategic acquisitions. We’re now looking for experienced Client Services Executives with a strong background in IFA administration to join our team.
In this role, you'll play a key role in delivering an exceptional client experience. You’ll work closely with the client support team and financial planners, ensuring accurate documentation, timely implementation of recommendations, and compliance with FCA regulations.
You'll support clients across a broad range of financial planning solutions, including pensions, investments, protection and platform-based products, helping to deliver positive outcomes and a seamless client journey. This is an opportunity to be part of a collaborative, fast-growing team where your work directly supports clients in achieving their financial goals.
Key Responsibilities
Client Service & Administration
- Act as a primary point of contact for clients, ensuring queries are resolved promptly and professionally.
- Prepare documentation and meeting packs for adviser/client appointments, including quotations and illustrations.
- Process a range of new business applications across pensions, investments, protection and platform-based solutions, taking ownership of the full lifecycle through to completion.
- Maintain accurate client records within back-office systems and produce client valuations, portfolio reviews and investment reports as required.
- Manage policy servicing activities including fund switches, withdrawals, top-ups, premium amendments, beneficiary updates and client account maintenance.
- Obtain information from product providers, platforms and pension schemes, including valuations, illustrations, surrender values and transfer information.
- Prepare and submit pension and investment transfers, liaising with providers and monitoring cases through to completion.
- Implement adviser recommendations, process adviser remuneration instructions, and respond to queries relating to fees, charges and commissions.
- Provide general administrative support to ensure high standards of client service.
Compliance & Quality
- Ensure client files contain all required documentation, including fact-finds, suitability reports, application forms and anti-money laundering documentation, in line with FCA requirements.
- Support compliance reviews and resolve outstanding file queries.
Communication & Collaboration
- Build and maintain strong working relationships with advisers, colleagues, and external providers to deliver an efficient service.
- Liaise across departments and offices in a professional manner.
Operational Support
- Manage incoming enquiries, telephone calls, and meeting arrangements, including room bookings and visitor coordination.
- Maintain electronic filing systems and assist with general office administration.
- Contribute to project work and process improvement initiatives.
Professional Standards
- Complete mandatory training and engage in ongoing personal development.
- Uphold company values and ensure a positive client experience in all interactions.
- Undertake additional duties as required.
Skills, Knowledge and Expertise
Essential Experience
- Previous IFA administration experience is essential.
- Experience with new business processing and completing annual review packs.
- Experience with a range of financial products and providers.
Essential Skills & Competencies
- Excellent communication skills, both written and verbal, with the ability to build strong relationships.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) for accurate documentation and reporting.
- Strong planning, organisational, and prioritisation skills to manage multiple tasks effectively.
- High attention to detail and accuracy in all work.
- Ability to adapt to a fast-paced, changing environment and meet tight deadlines.
- Proactive approach to identifying process improvements and driving efficiencies.
- Strong team player with the ability to work independently and use initiative.
- Customer-focused mindset, ensuring a positive client experience in all interactions.
Benefits
About
At Moore Kingston Smith, we believe in the potential of people to make a positive impact, fuelled by the power of genuine understanding. Working with small, medium and large clients, we are a multi-disciplinary advisory, tax and audit firm with expertise across multiple sectors, uniquely positioned to help people realise their ambitions. Our London and regional teams deliver quality results locally and nationally, and worldwide alongside the Moore Global network. Through respect, collaboration and active listening, understanding is at the heart of everything we do with our clients, colleagues and communities. We value people and projects that promote positive change for the future. Come and join us to make a difference.
Skills Required
- Previous IFA administration experience (approximately three years)
- Excellent written and verbal communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong planning, organisational, and prioritisation skills
- High attention to detail and accuracy
- Ability to adapt to a fast-paced, changing environment and meet tight deadlines
- Proactive approach to identifying process improvements and driving efficiencies
- Strong team player with ability to work independently and use initiative
- Customer-focused mindset to ensure a positive client experience
- Ensure activities comply with FCA regulations and Treating Customers Fairly principles
- Completion of mandatory training and ongoing professional development
- Familiarity with new business processing and mortgage administration
- Broad understanding of financial products and market providers
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The Company
What We Do
Moore Kingston Smith is a multi-disciplinary advisory, tax, and audit firm with expertise across multiple sectors, uniquely positioned to help people realize their ambitions.
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