Identity Verification Associate

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Zeta, Koulikoro
Healthtech • Consulting
The Role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Identity Verification Specialist plays a vital role in supporting remote hiring and onboarding processes by ensuring compliance with federal and state employment eligibility regulations. This position is responsible for verifying and validating identification documents submitted by candidates and employees, with a focus on ID verification while reviewing Form I-9 and comparing to the employee in the meeting. The specialist will collaborate with HR and compliance teams to maintain accurate records and uphold legal standards.

Job title:

Identity Verification Associate

Job Description:

The Identity Validator plays a key role in compliance and fraud prevention by reviewing documents, verifying information, and following strict privacy and security protocols.                                                                                                                                                                                                                                                                                           Key areas of responsibility:           
                                                                                                                                                                                                                             
• Conduct remote identity verification using secure platforms and procedures during tech check and pre-process training.
• Review and validate photo identification or government issued identification for authenticity.
• Cross- check ID details with Form I-9 to ensure consistency and compliance.
• Communicate with employees via phone, email, or video call to confirm identity as necessary.
• Identify and report discrepancies or potential fraudulent documents.
• Maintain secure and organized records of all verification processes.
• Collaborate with HR personnel to resolve documentation issues.
• Capture employee virtual badge photo of employees and create virtual badge within the employee profile in Workday.
• Stay current with changes in compliance requirements, tools, and best practices.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all Sagility employees are expected to:
* Promote teamwork and cooperative effort. * Help train and give guidance to other Sagility employees. * Maintain a clean, safe, and unobstructed work area, and practice good safety habits. * Provide internal and external customers with the highest quality service.

Location:

Quezon City, Bridgetowne ZetaPhilippines

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The Company
HQ: Westminster, Colorado
9,623 Employees

What We Do

Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes.

Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.

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