ABOUT THE ROLE
Are you a detail-oriented professional with a passion for IT support, security compliance, and continuous learning? We are looking for a proactive Service Desk Analyst to join our team!
In this role, you will be at the front line of our IT operations - managing user access and permissions, troubleshooting technical issues, and ensuring seamless service delivery in line with established SLAs. You will play a key role in maintaining our support knowledge base, conducting system audit reviews, and expanding your technical skill set in MySQL databases and Identity & Access Management (IAM) systems.
If you thrive in a structured environment, take initiative, and are eager to grow both personally and professionally, we’d love to hear from you!
YOU WILL BE RESPONSIBLE FOR:
Provisions, maintains, reviews and removes access / privileges for users.
Ensure that requests are in-line with SLAs and updated efficiently and effectively.
Works with other departments, providing necessary support for user access incidents / issues.
Responsible for identifying and delivering improvements to the knowledge base, support processes & tools.
Maintaining the IT Asset register.
Learn about our Systems in order to be able to provide support to our users.
Logging customers support issues raised via our ticketing system
Carrying out basic investigation, gathering of information and troubleshooting.
Keeping users updated on the status of their support issues.
Escalating issues to the relevant teams.
Performs other duties as assigned.
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
Familiar with Linux Systems
Familiar with MySQL
Familiar with Virtual and Cloud Environments
Familiar with IAM Systems
Strong Troubleshooting skills
Attention to detail and ability to follow process and procedures
Good command of written and spoken English
Quick learner and willing to improve own skills continuously and adapt to change in a fast-moving atmosphere
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices worldwide.
BENEFITS
4 weeks of Workation (T&C apply)
Well-being allowance to support your active lifestyle
Private health insurance
Discounts across a range of retailers, gyms, bars & restaurants
We offer an employee assistance program that can provide help and guidance during challenging moments.
JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
As our company working language is English, we’d like to see your CV in English, please
Skills Required
- Familiarity with Linux systems
- Familiarity with MySQL
- Familiarity with virtual and cloud environments
- Familiarity with identity and access management systems
- Strong troubleshooting skills
- Attention to detail and ability to follow processes and procedures
- Good command of written and spoken English
- Ability to learn quickly and continuously improve technical skills
- Ability to adapt to a fast-moving environment
What We Do
LeoVegas Group is an international iGaming company focused on creating mobile gaming experiences. Through nine brands, it offers online casino, live casino, and sports betting in multiple licensed jurisdictions. The group operates casino and sportsbook products, emphasizes responsible gaming, and invests in and develops other iGaming businesses through LeoVentures. Founded in 2011, it became a subsidiary of MGM Resorts International in 2022.
