Department
Library C & A - Access Serv - ID & Privileges Office
About the Department
As part of the University of Chicago, we offer a wide variety of strong benefits and programs to academics and staff. From a choice of comprehensive health plan options and wellness programs, short and long-term disability insurance, continuing education opportunities including educational assistance plans, competitive retirement plans and paid time off (vacation, personal and university holidays), we’re committed to providing benefits and a work environment that matters!
Job Information
Job Summary:
Reporting to the Manager of the ID & Privileges Office and following departmental standards and guidelines, the ID & Privileges Office Assistant works with colleagues to provide a welcoming environment, card services, Library privileges, and other services to UChicago users, the local South Side community, and visitors from around the world. The ID & Privileges Office Assistant will troubleshoot a wide variety of complex issues and enlist assistance from units across the campus to help users who are having issues with services. This position is also responsible for ensuring that lockers and faculty studies are regularly inspected, participating in remote carding sessions across campus, and other duties as required to meet departmental goals.
Responsibilities:
Produces UChicago Cards, Campus Cards, and other IDs for members of the University community and other eligible users, while ensuring card records are accurately updated in University systems.
Analyzes/troubleshoots problems and responds to user inquiries relating to Library access, borrowing privileges, card services, two-factor authentication, and claiming/resetting CNet ID credentials.
Refers users to the appropriate resource for resolving access eligibility or status issues.
Determines eligibility and issues credentials to members of the University and visitors of the Library without their valid access card.
Creates and updates Library access and borrowing records in the Library's integrated library system and access control system. Produces access cards for qualified users.
Collects monies as appropriate for cards issued, library privileges, locker rentals, passport photos, two-factor authentication tokens, library fines, etc. Deposits funds and reconciles personal cash drawer daily.
Rents locking shelves within the Library to eligible users and manages the inspection of lockers and faculty studies for uncharged materials.
Accesses Registrar’s student information system to verify students’ enrollment status, look up contact information, or place/remove Library restrictions, including access to confidential student information and records covered under FERPA.
Proactively alerts ID & Privileges Manager of all potential issues and prepares potential solutions.
Other duties as assigned.
Competencies:
Must possess strong customer service, interpersonal, verbal, and written communication skills.
Foster an equitable environment of diversity, inclusion and handle confidential matters with discretion.
Ability to work independently with minimal supervision and collaboratively as a team.
Must possess excellent critical thinking, problem-solving, and independent decision-making skills, exercise sound judgment and make appropriate policy exceptions as needed.
Must pay strong attention to detail, while performing multiple tasks in an accurate manner.
Additional Responsibilities
Education, Experience, or Certifications:
Education:
High school diploma or GED required.
Bachelor's degree preferred.
Experience:
A minimum of two (2) years of significant customer service experience in handling public contacts with patience, courtesy, firmness, and diplomacy within a fast-paced environment is required.
Previous experience communicating and enforcing policies is preferred.
Working knowledge of higher education environment or similar is preferred.
Technical Knowledge or Skills:
Learn a range of position-related software applications and proficiency with Microsoft Office required.
Typing speed of at least 40 words per minute is required.
Considerable experience in cash handling and balancing a daily cash drawer is required.
Basic understanding of formulating advanced search queries is preferred.
Working Conditions and Physical Requirements:
Frequent back and forth movement from a sitting to a standing position.
Use computer extensively.
Pay Range:
$20.69 - 30.29 per hour
Required Documents:
Resume
Professional References (3)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Benefit Eligibility
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
Union
Job is Exempt
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Posting Date
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Skills Required
- High school diploma or GED
- Bachelor's degree
- Minimum two (2) years significant customer service experience
- Proficiency with Microsoft Office
- Typing speed of at least 40 words per minute
- Considerable experience in cash handling and balancing a daily cash drawer
- Experience communicating and enforcing policies
- Working knowledge of higher education environment
- Basic understanding of formulating advanced search queries
- Ability to handle confidential information (FERPA) and access student records
What We Do
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to rigorous inquiry and intellectual freedom draws pathbreaking scholars to our global campuses, where field-defining ideas are born that challenge and change the world. The University of Chicago has its main campus on Chicago's South Side and seven international campuses and centers throughout the world. Students can choose from 53 majors and 47 minors in the undergraduate College, with four divisions and seven professional schools for graduate study.
