The Opportunity
We are seeking a talented and self-motivated Desktop Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines.
Key role elements will include:
· Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business
· Deliver a high quality standard of service to internal and external clients
· Manage, prioritise or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction
· Provide timely and appropriate communications to clients, ICT team leaders and managers
· Assist with setting up project site offices and provide documentation and recommendations as required
· Assist as required with any server issues/ or outages
· Maintain and conduct stock take as required for company hardware/peripherals
· Provide end-user IT support for hardware and software
· Train and support Beca staff on Beca ICT Systems as appropriate
About You
You will be knowledgeable in desktop and laptop products in a Windows operating environment. Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues. Be familiar with end user technologies such as Microsoft’s Office 365 suite, Group Policy, Windows OS, device management and support. You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge. Good communication skills with the ability to listen effectively and communicate clearly with a range of people. You’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. Most of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career.
Skills Required
- Knowledge of desktop and laptop products in a Windows operating environment
- Experience providing first- and second-level support for user requests and hardware and software issues
- Familiarity with Microsoft Office 365, Group Policy, Windows OS, device management, and end-user support technologies
- Ability to troubleshoot technical problems and interpret technical details for users with varying IT knowledge
- Good communication and active listening skills
- Confidence setting up, transitioning, and configuring laptops with applications and company branding
Beca Group Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Beca Group Limited and has not been reviewed or approved by Beca Group Limited.
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Leave & Time Off Breadth — Leave options include wellbeing leave, volunteer leave, enhanced compassionate leave, and family‑friendly parental leave layered on top of annual leave. These programs are positioned as core benefits, with specifics varying by country.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include an Employee Assistance Program, wellness initiatives, and employee‑led affinity groups, with some locations also offering gym discounts and similar perks. Flexible working arrangements are emphasized as part of the overall wellbeing approach.
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Equity Value & Accessibility — Employee ownership with a broad shareholding base and a long‑running share scheme provides potential long‑term value and alignment for eligible employees. Participation depends on eligibility and tenure, so the impact varies by individual.
Beca Group Limited Insights
What We Do
Beca is one of the largest employee-owned professional services consultancy firms in the Asia-Pacific region, providing engineering, design, and advisory services to help clients optimize assets and infrastructure.
