Job TitleICT Support Engineer
Job Description
ICT Support Engineer 1st line
Join our international team and grow with us!
Introduction
Are you the ICT starter who loves making a difference every day? As an ICT Support Engineer at our ICT Service Centre, you will be the first point of contact for colleagues around the world. From hardware to Windows, from applications to automation—you know how to solve it. Step into a challenging, dynamic environment where no two days are the same!
What will you be doing?
In this job you will be working at the ICT Service Centre and be responsible for supporting our internal employees. In this roll the ICT Service Centre supports, together with local ICT contacts, 9000 workplaces around the world. The ICT Service Centre is a skilled Services Centre responsible for logging and handling of tickets. You will be picking up calls and tickets in the ticket system, you ask the right questions to get to the bottom of the problem and try to resolve it.
As an ICT Support Engineer you are driven to provide the best possible IT customer service. You have a broad knowledge of different subjects which you can use to resolve a variety of tickets, leading from hardware, to Windows and even to application specific issues.
- Support our internal employees worldwide, working alongside local ICT contacts.
- Handle questions and issues through our ticketing system, ask the right questions, and get to the root
of the problem.
- Analyze and resolve incidents and service requests, whether it’s related to hardware, software,
or user accounts.
- Be part of a team that supports 9,000 workplaces globally!
Who are you?
- You have at least an MBO 4 diploma in ICT and around 2 years of experience in a similar role.
- You have knowledge of Microsoft Office 365, Windows 11, and Active Directory.
- Experience with TOPdesk, PowerShell, Intune, or SCCM is a plus.
- You are social, customer-oriented, and have strong communication skills, both in Dutch and English.
- You understand the importance of automation in a growing organization and contribute to improving
the department every day.
What do we offer?
We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of € 2808,64 to € 3771,61 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary you’ll receive the following secondary benefits:
• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300,- per calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centres with a gym, physiotherapists and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.
Are you ready to take the next step in your ICT career? Apply now and become our new ICT Support Engineer!
Join us and make sure no IT question goes unanswered!
Contact
Are you interested in this position? Then apply now directly on our workday vacancy link with your resume and motivation letter!
For more information about the position, please contact [email protected] / +06-24924252
PS: Due to process compliance, we cannot process email applications. Kindly use the correct vacancy link to apply for this vacancy.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
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What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
