ICT Support Analyst - Helpdesk

ICT Support Analyst – Helpdesk  

Te whiwhinga mahi | The opportunity 

The Beca ICT team plays a critical role in delivering technology solutions and support services to the Beca business. The team works collaboratively across our global centers in the planning and delivery of an IT support network that maintains a progressive and technologically agile culture. 

As our business grows, we have an opportunity for a resilient and customer focused graduate Helpdesk Support to provide IT Support in our Auckland office.  Reporting to the Helpdesk Manager based in Auckland. You will be primarily responsible for resolving user requests via the phone. This is a busy ICT support role that covers a wide spectrum and training will be provided for the successful candidate. 

Key role elements will include: 

• Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues across the business. 

• Strong focus on ownership, problem-solving, and end-to-end resolution.  

• Being familiar with Office 365, Windows, Entra ID, Active directory, Configuration Manager, Intune, Security, file and directory permissions, adding/deleting users, etc.  

• Deliver a high-quality standard of services to internal and external clients. 

• Manage, prioritise or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction 

• Provide end-user IT support for hardware and software 

Mōu ake | About You 

This position will liaise with and support a diverse business with a large range of differing requirements so your ability to communicate to a large audience and anticipate needs will be very important. The following skills will be required for the role: 

• Must be able to communicate in writing and orally with precision and clarity, and adjust for intended audience's varying levels of understanding and background  

• Understand and demonstrate the importance of excellent customer service 

• Excellent problem solving skills  

• A passion for Information Technology and have general IT knowledge gained through education or experience 

• Strong organisational skills with good attention to detail  

• Be self-motivated and ability in punctuality, time management, presentation and administration  

Ko tā mātou hei hoatu | What we offer 

A career with Beca will provide you with: 

• Build your skills through our extensive Professional development training programs 

• Shareholding opportunities 

• A supportive and caring work environment where you can bring your whole self to work 

• Flexible working arrangements to balance your personal / family commitments 

• Opportunities to learn from our industry specialists and technical gurus across the Asia-Pacific 

• Wellbeing and volunteer leave 

• Enhanced parental leave with up to 22 weeks full paid leave after the birth or placement of your child, inclusive of all genders 

• Discounted insurances including health, life, and income protection 

Beca prides itself on supporting a diverse and inclusive culture – open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. 

Mō mātou | About us 

Beca is one of Asia Pacific’s largest independent advisory, design, and engineering consultancies. After a century of operation, we have grown from a family-owned business to one of the most progressive, client-centric professional services consultancies in our region. We have more than 4,000 employees in 25 offices around the world and have delivered projects in more than 70 countries. 

‘Creative people together transforming our world’ is our vision. It reflects our culture, our aspirations and our purpose - to make everyday better. We create value through understanding and delivering successful solutions, exceptional service and our enduring relationships and use our skills and systems to empower innovation; helping our clients shape communities, optimise their assets and streamline their operations. Find out more about us at www.beca.com. 

Tonoa mai | Apply now 

Ready to make everyday better? Apply now.