About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.
Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition of our unprecedented innovation and dedication, Command|Link has been awarded:
- SD-WAN Product of the Year
- ITSM Visionary Spotlight
- UCaaS Product of the Year
- NaaS Product of the Year
- Supplier of the Year
- AT&T Strategic Growth Partner
Command|Link has built the only IT platform at scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.
Role Overview
As an ICT Project Engineer within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services. Unlike traditional approaches, you will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience. This role requires effective communication, project management skills, and a deep understanding of telecommunications services.
This is a Full-Time, 100% Remote position. No travel to customer locations is required.
Important: English fluency is required. Please submit your resume in English.
Key Responsibilities
- Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
- Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
- Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
- Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
- Document dependencies and priorities clearly for efficient project execution.
- Utilize hands-on delivery experience to drive successful outcomes for each project.
- Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with carriers.
- Takes on additional responsibilities and projects as needed to support the success of the team and organization.
Qualifications
- Minimum of 5 years of experience in the telecommunications industry.
- Minimum of 5 years of experience in Service Delivery and/or Project Management.
- Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers.
- Ability to document dependencies and priorities clearly.
- Proficient in effectively managing third-party resources.
Compensation & Work Schedule
- Annual Compensation: USD 32,000 – 50,000 (based on experience and skills).
- Multiple shift options available to support global customers.
- 100% Remote — work from anywhere in Taiwan.
Why You’ll Love Life at Command|Link
Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?
What You’ll Enjoy:
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team
At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.
AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.
Top Skills
What We Do
CommandLink is the only global infrastructure provider that unifies connectivity, security, voice, and AI into one intelligent platform—backed by world-class support.
At the foundation of our platform is the industry’s most advanced Global ISP Aggregation fabric, giving enterprises access to 5,000+ carriers in over 200 countries through a single vendor, contract, and software interface. Whether you're deploying a single site or a global hybrid network, CommandLink delivers unmatched reach, control, and SLA-backed performance.
We integrate SD-WAN, SASE (Fortinet, Versa, Cato, Meraki, Juniper), MDR/XDR, Cloud Voice, monitoring, and support into one seamless experience—purpose-built for modern IT teams managing multi-vendor environments.
CommandLink’s platform includes AI-driven engines, Command|Monitor and Command|Alert, that proactively detect network degradation, security threats, or service anomalies and automatically trigger intelligent workflows, vendor escalations, or internal remediation—before users are affected.
Our Command|POD support model sets a new standard in enterprise service. Each customer is assigned a dedicated team of Tier 3 engineers who understand your environment and provide real-time, proactive support. No call centers. No handoffs. No excuses.
From first mile to last, CommandLink consolidates and simplifies global IT infrastructure into a single platform—with intelligent operations and unmatched support.
Learn more at www.CommandLink.com or contact [email protected]
