Location Expectations: Toronto, Canada
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About this opportunity:
We are now looking for a well-rounded and senior ICT Program Director to drive the delivery of 5G Core and Cloud solutions! You will be driving large and complex program towards Ericsson's customers and delivering the latest technology in a highly dynamic, fast-paced, competitive, and challenging multi-vendor environment. The ICT Program Director supports the Key Account Manager with extensive technical knowledge and is the overall responsible for the Core 3 team by owning the overall solution and the delivery model of the program.
What you will do:
- Drive sophisticated 5G and 4G Core and Cloud engagements from initial scoping through delivery for Ericsson's Customers in the Information and Communications Technology (ICT) industry.
- Own the end to end delivery of the program, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and
- Ericsson's business objectives since these programs often have visible impact on the Customer Unit and corporate results.
- Build a strong Customer Relationship at C-Level. Adopt daily presence at customer site, becoming a sort of Ericsson "agent" at the customer premise to increase the customer's trust in Ericsson as a partner and system integrator.
- Lead and empower local and global teams to deliver on-time, enhance profitability, and improve continuously, through strong governance and project controls
- Identify all milestones, obstacles, recommend and implement workable solutions, identify and mitigate risk, raise and resolve issues
- Lead change management including the definition of impacts to scope, budget, timeline, and quality with stakeholder agreement
- Build strong internal and external relationships
- Drive up sales opportunities
- Harvest and optimize best practices, create and share knowledge assets to industrialize delivery processes
- Promote a "one team" atmosphere and coach project team members to support their professional growth
The skills you bring:
- At least 10 years as Program Manager, Program Director, Customer Project Manager, or Senior Solution Architect, including Core and Cloud delivery
- Earned University Degree in Engineering, Computer Science, or Business
- Successful experience delivering physical, virtualized, and/or containerized Network Function projects
- Delivered Automation of test and deployment and have successful track record in adopting GenAI into program deliveries.
- Supported sales efforts to drive new business
- Successful experience with project control; you know where your project is and where it needs to go to meet your targets
- Strong understanding of project management
- Strong financial background and understanding of business case development
- Highly developed risk-management skills
- Demonstrated accountability, customer-focused mindset, positive outlook, willingness to help others outside your assigned activities
- Solid relationship management experience (leadership, engineers, developers, support, and sales team)
- An innovative and creative spirit
- PMP Certification; preferable ICT PD assessment.
- Strong Entrepreneurial and commercial thinking.
- Strong persuading, influencing and networking skills.
Excellent planning and organizing skills, meeting customer expectations.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto (Country/ City)
Job details: ICT Program Director/Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
• Toronto: $140,000 - $180,000
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.
Top Skills
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
