We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Troubleshoots and resolves hardware and software issues
· Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager
· Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines
· Escalates issues to higher level of support as needed
· Document, track, and monitor problems to ensure timely resolution
· Loads desktops with the Acquire-approved image and applications
· Ensures hardware accessories are functional and usable
· Provides physical presence and support during incidents
· Assists on projects, changes, implementations as front-end support for end users
· Other ad-hoc tasks related to technology that the immediate manager may assign
Join the A-Team and experience the A-Life!
Skills Required
- Ability to troubleshoot and resolve hardware and software issues
- Ability to install and configure desktops, laptops, and peripheral equipment
- Ability to load approved desktop images and applications
- Ability to evaluate and test equipment, software, and system tools
- Ability to document, track, monitor, and escalate support issues
- Ability to provide onsite and physical end-user support
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
