The Role
Provides on-site ICT support to school staff and students, troubleshoots hardware, software, networks, printers, and CCTV systems, installs and updates applications, manages accounts and access, maintains backups and asset records, coordinates with vendors, supports Cambridge and Edexcel examination systems, delivers basic ICT training, and maintains technical documentation.
Summary Generated by Built In
About Us
Royal Institute is seeking a skilled, reliable, and
dedicated ICT Officer to join our team. The successful candidate will be
responsible for maintaining the smooth operation of ICT systems, providing
timely technical support to staff and students, and ensuring the effective use
and maintenance of technology across the school. We are looking for a dedicated and technically skilled ICT Officer to join our team and provide reliable ICT support for the smooth operation of our school branch.
Key Responsibilities
- Provide on-site ICT support to academic and non-academic staff and students.
- Troubleshoot and maintain computers, printers, network devices, hardware and software.
- Install, configure and update ICT systems and applications.
- Support internet, email and school software applications.
- Ensure regular system updates, data security and backups.
- Maintain ICT asset records and coordinate with vendors when required.
- Provide technical support for Edexcel IAL IT practical examinations.
- Assist staff with user accounts and access to Cambridge and Edexcel teaching and examination resources.
- Provide basic ICT training and maintain relevant ICT documentation.
- Provide first-level technical support for CCTV systems and other branch ICT requirements.
Requirements
- Diploma or higher qualification in Information Technology,
Computer Science, or a related field.
- Minimum 1 year of experience in a similar IT support role
- Good knowledge of hardware, software, Windows OS,
networking, and troubleshooting.
- Strong problem-solving, communication, and interpersonal
skills.
- Experience in an educational environment and familiarity
with Cambridge/Edexcel systems will be an added advantage
- An attractive remuneration package commensurate with
qualifications and experience will be offered to the selected candidate.
- Opportunities for continuous professional growth and career
development within the organization.
Skills Required
- Diploma or higher qualification in Information Technology, Computer Science, or a related field
- Minimum 1 year of experience in a similar IT support role
- Good knowledge of hardware, software, Windows OS, networking, and troubleshooting
- Strong problem-solving, communication, and interpersonal skills
- Experience in an educational environment
- Familiarity with Cambridge and Edexcel systems
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The Company
What We Do
Royal Institute is a Sri Lankan private education group operating Royal Institute International School across several branches, with programs spanning nursery through Advanced Level under AMI, Cambridge, Edexcel, and national curricula. Its education network also includes the Royal Institute of Colombo, which offers degree and certificate pathways through international university partnerships, along with English-language and teacher-training programs.
