Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.
As a Business Technical Specialist, you will lead the North America & North Carolina manufacturing site ICT team in configuration, implementation, deployment and operational support of manufacturing site’s QC IT applications (i.e. LIMS, ELN & Other Lab Instrument Software and System / Instrument Integrations). Your responsibilities will include supporting SDLC/ GxP validation activities related to implementation and change controls of QC IT software systems / integrations. Provide functional / technical expertise on system features, system functionality, access/security controls, master data and understanding of the business processes. This role will act as a System Administrator as needed (set up new users and manage security roles), coordinate the needs of QC functional areas and lead LIMS configurations for key business processes in LIMS system related to compliance processes, instrument calibration, quality operations, environment monitoring, CoA, stability testing, vendor compliance, manage inventory, design of queries and report, develop product sampling/test plan.
This role reports into the Director, ICT, Site Lead
• Expertise in LIMS application processes, specifically LabVantage
• Proficiency in LIMS interfacing, navigation, and customization to streamline workflows and enhance user experience
• Experience in leading projects to conclusion, making recommendations for improved outcomes.
• Strong understanding and application of ITIL processes and best practices, with the ability to independently drive continuous improvement initiatives
• Experience with ITSM tools and frameworks, leveraging them to optimize service delivery and align IT support with business needs
• Demonstrated independence in diagnosing and resolving complex technical issues, applying sound judgment and critical thinking to identify root causes and implement effective solutions.
• In-depth knowledge of troubleshooting methodologies and the ability to proactively address and mitigate recurring technical challenges
• Extensive experience with system administration tasks, including advanced configuration, performance tuning, and optimization to support business-critical applications
• Strong understanding of security best practices, risk management, and compliance standards, ensuring robust protection of business assets and data
• Excellent communication and interpersonal skills, with a focus on high-level business partnership and aligning IT support with organizational goals
• Ability to manage complex customer inquiries and provide tailored, high-quality solutions that enhance employee experience and business performance
• Advanced capability in creating and maintaining detailed technical documentation, ensuring knowledge sharing and alignment across teams
• Experience in generating, analyzing, and presenting actionable technical reports to senior leadership, contributing to strategic decision-making
• High level of customer service focus, consistently fostering positive employee and business partner relationships, and ensuring a seamless IT experience for all end users
Education
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience
At least 5 years of hands-on IT support experience, including troubleshooting complex issues, system management, and working directly with end-users and business partners; Experience in IT Project Management; Proven ability to thrive in ambiguous, fast-paced environments; possess a strategic mindset and Experience with GMP, GDP, and biopharma manufacturing facilities is a plus.
Technical Skills
Proficient in MS Office Suite.
Non-Technical Skills
Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change course of action quickly. Strong interpersonal and communication skills. Strong work ethic is required. Detail oriented and excellent follow through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization.
Normal office environment with prolonged sitting and extensive computer work.
Work is 100% on-site. This is not a hybrid or remote role.
Requires up to 10% domestic and international travel
The anticipated salary for this position will be $83,700 to $108,800. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.
The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:
• 401K with company matching
• Discretionary Profit Sharing
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions
It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.
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Recruitment & Staffing AgenciesKyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.
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What We Do
Kyowa Kirin is a global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines. We work on some of the hardest to treat diseases where need is high, and potential for life-changing impact is possible.
The North America organization includes three offices in New Jersey and California that focus on drug discovery, product development, and commercialization. Together, we work as a collaborative team to understand clinical needs and advance innovations that have a profound impact on patient lives.
Our growth in North America relies on entrepreneurial team players who are willing to share their expertise and ideas in an environment that prioritizes innovation, diversity, integrity and “wa.” Each person plays a significant role in shaping the work we do and the results we deliver.
