Company Description
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.
Job Description
Purpose
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.
Key accountabilities
- 2nd and 3rd level INM support.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within DTAG.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
- Single Point of Contact for at least one customer, area or technology within supported service.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Train and participate on education of other employees.
- Create and maintain documentation.
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Qualifications
Experience
- ICT Application Operation & Management – 2
IT Technical Skills
- IT/PC literacy - Expert
- HW/SW overview - Advanced
- Linux platform knowledge - Advanced
- Red Hat, SUSE - Advanced
Soft skills
- Communication
- Analytical thinking
- Team cooperation
- Training and mentoring
- Presentation skills
Languages
- English – Upper intermediate (B2)
Additional Information
Benefits
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work – life balance
- Other benefits
For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€ /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
Top Skills
What We Do
Deutsche Telekom IT Solutions Slovakia is a dynamically developing company providing its services in the ICT sector. Within the Deutsche Telekom group, Deutsche Telekom IT Solutions offers services as an outsourcer, specializing in corporate clientele in Germany, in the European Union and further across the globe. Thanks to its size, scope of operation and service quality, Deutsche Telekom IT Solutions Slovakia makes a sound contribution to the Deutsche Telekom brand being number one on the German market and ranked amongst the top four ICT service providers in Europe. And we can guarantee that our jobs are as exciting and varied as our business! Deutsche Telekom IT Solutions Slovakia considers its people to be the most important asset and competitive advantage - our employees are highly educated, reliable, ambitious, and flexible. Job Opportunities - Join Us! Find a fulfilling job with opportunities for personal and professional growth. Whether you are a graduate, a professional or an executive - let's work together to drive digitization forward! Challenge yourself with exciting projects, and enjoy our attractive salaries and benefits. We are hiring! You can find your perfect entry route at https://telekom.jobs/careers-sk-en Privacy Policy - https://rec.telekom.com/content/Data-Protection/?locale=sk_SK
