The ICM Training and Communications Manager

The ICM Training and Communications Manager

Permanent Contract

Position Summary

Help shape the future of Global Indirect Channel Management by leading the training, communications and learner enablement strategy for the global Indirect Channel Manangement function. The ICM Training and Communications Manager will act as a trusted partner to ICM leadership and regional teams, to ensure that training and communication plans are clear, engaging, scalable and aligned to business needs. The role will be accountable for the effective development and implementation of training and communication programmes, including external training programmes tailored to the needs of IC partners.

As a point of contact for both internal and external partners your ability to problem solve and prioritize will be invaluable, as will your natural communication style at all levels.  You could be working with LATAM one moment, and Europe the next, working across many different time zones and cultures, you will have a natural aptitude for being able to juggle many priorities, whilst maintaining a high level of service and knowing where to focus your time at any given moment. 

What you will do:

Training strategy and programme development:

• Develop and implement the global training and communication strategy for the ICM function.
• Design, develop, plan and deliver training programmes for internal stakeholders and indirect channel partners, including virtual, face-to-face and self-led learning formats.
• Conduct training needs assessments and analyse stakeholder requirements to identify opportunities for new programme development, improvement or localisation.
• Develop, maintain and continuously improve training and communication materials,
•  Lead the development and execution of global learning programmes

Communications and change enablement:

• Build clear communication plans, launch plans, message maps and training schedules to support global programs, system changes and business initiatives
• Translate complex ICM strategies, processes and system changes into clear, practical and engaging communications for varied audiences.
• Shape and amplify organisational narratives that help stakeholders understand ICM priorities, expectations and ways of working.
• Establish communication standards and best practices that promote consistency across teams, sites, regions and functions

Learning systems and user enablement:

• Own and support the success of ICM Learn learning management system,
• Support system-related training and communication activity across key ICM platforms, including Cornerstone, ICRC, ICM Connect Site, SLMS
• Monitor, support and communicate system changes, releases and updates, ensuring users are trained and informed as required.

Stakeholder partnership and global execution:

• Collaborate with SMEs, regional ICM teams, functions and divisions to develop or adapt training resources and communications for different audiences.
• Work across geographies, time zones and cultures, balancing multiple priorities while maintaining a high level of service and focus
• Act as a producer and facilitator for global training sessions, workshops, webinars and stakeholder learning events.
• Partner with branding and communications stakeholders to ensure a consistent look, feel and tone across training, education, system and communication resources.

Measurement, reporting and continuous improvement:

• Monitor and evaluate training programmes, assess feedback and outcomes, and implement enhancements to improve effectiveness and adoption
• Use reports, data and stakeholder feedback to demonstrate training impact and support business decision-making.
• Identify opportunities to improve learning experiences, communication clarity, systems adoption and process understanding across ICM.

Project and initiative leadership:

• Lead or support strategic ICM training and communication deployments, ensuring that launch activity, stakeholder engagement, learning content and communications are coordinated end to end.
• Support key ICM projects and transformation initiatives through change communication, training plans and stakeholder readiness activity.

What you need:

• Diploma required, with a master’s degree preferred
• Significant experience 8+ years in a similar role within a multinational or matrixed organisation
• Experience designing, delivering and evaluating training programmes across virtual, face-to-face and digital learning environments.
• Strong knowledge of learning systems administration, virtual training facilitation and instructional design tools such as Articulate
• Experience with Cornerstone preferred.
• Strong communication, presentation and storytelling skills, with the ability to translate complex topics into clear, practical and engaging messages.
• Strong organisational, analytical and problem-solving skills, with high attention to detail and the ability to prioritise effectively in a fast-moving global environment.
• Ability to work with ambiguity, manage competing priorities and build effective relationships across regions, cultures and stakeholder groups.
• Experience in or exposure to indirect channel management, commercial enablement, compliance-driven learning or regulated training environments preferred.

Who we want:

• Strategic communicators who can connect business priorities to clear, practical and engaging messages for different audiences
• Collaborative partners who build strong cross-functional relationships and bring together ideas, expertise, data and stakeholder input to develop best practices.
• Analytical problem solvers who look beyond immediate fixes to understand root causes, identify better solutions and improve processes for the future.
• Self-directed initiators who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Dedicated achievers who thrive in a fast-paced global environment and can balance multiple priorities while maintaining a high standard of delivery.

Travel:

• Travel requirement: approximately 60%.

#IJ

United Kingdom Pay Ranges:

• United Kingdom: £62,900 - £104,800 GBP Annual

Ireland Pay Ranges:

• Ireland: €76,000 - €126,000 EUR Annual

Netherlands Pay Ranges:

• Netherlands: €75.400 - €140.100 EUR Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role.  In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.