Job Title: Ice Cream Customer Facing Specialist
Function: Customer Service & Fulfilment
Location: Bangkok
Unilever Ice Cream – A Taste of Joy
Unilever Ice Cream is one of the world’s leading ice cream businesses, home to iconic brands like Wall’s, Magnum, Cornetto, and Ben & Jerry’s. We’re more than just sweet treats – we deliver happiness, refreshment, and joy to millions every day. Our team thrives on innovation, collaboration, and a passion for excellence. If you’re looking to be part of a fun, fast-paced environment where your work brings real smiles, this is the place for you.
Role Summary
The Customer Facing Specialist is the frontline representative for customer order fulfilment. This role ensures a smooth end-to-end order experience by serving as the key contact for customer inquiries, coordinating with internal teams to resolve delivery issues, and maintaining a high level of service excellence. You will play a vital role in strengthening customer relationships and ensuring operational efficiency within the supply chain process.
Purpose of Role
Act as the Single Point of Contact (SPOC) for all customer-related fulfilment topics including order status, stock availability, delivery updates, and issue resolution. Ensure a seamless and positive customer experience through timely support and coordination across internal teams.
Key Accountabilities:
- Manage customer relationships across assigned portfolio; continuously assess and improve satisfaction levels.
- Support timely resolution of issues, complaints, and exceptions.
- Coordinate with key stakeholders (e.g. Order Management Specialist, Collector, AO) to ensure customer-specific processes are executed effectively.
Key Responsibilities:
- Handle customer calls and inquiries related to orders and deliveries.
- Check ERP (SAP) for order and stock details; escalate complex cases to Order Management Specialist if needed.
- Provide accurate updates to customers on stock availability, lead times, and delivery routes.
- Act as a liaison between Order Management, Logistics, and customers to resolve transport or fulfilment exceptions.
Key Interactions:
- Order Management Specialist
- Logistics Specialist
- Market Facing Organisation (Customer Development, Finance, Planning, Logistics)
Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
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What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
