Position: ICBS Crisis Supervisor (Full-Time – 1 Openings)
Division: Integrated Community-Based Services (ICBS)
Location: Park Forest, Illinois (Remote with Occasional On-Site Meetings)
Reports To: Program Administrator
The ICBS Crisis Supervisor provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards.
The position operates primarily remote, with the expectation of attending occasional in-person meetings, orientation, and team events at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIESClinical Supervision & Program Oversight
Provide ongoing supervision, coaching, and performance evaluations for ICBS staff.
Conduct session observations and file reviews to ensure quality and compliance.
Facilitate team meetings to promote collaboration, problem-solving, and program excellence.
Oversee onboarding, training, and professional development for new and existing team members.
Monitor productivity and service outcomes, providing targeted support when needed.
Ensure trauma-informed care principles are integrated into all aspects of service delivery.
Maintain a working knowledge of the DSM-5 to assist staff with diagnostic and clinical assessments.
Crisis Response Coordination
Respond to CARES calls and coordinate follow-up services when necessary.
Provide real-time support and direction to on-call crisis workers.
Ensure timely documentation and updates in Authority and related systems.
Approve shelter placements, coordinate transportation, and manage crisis communications.
Communicate with hospitals, DCFS, and law enforcement during crisis interventions.
Create and manage the on-call schedule to maintain 24/7 service coverage.
Track and submit CRS data and after-hours reports for compliance and program evaluation.
Compliance & Reporting
Prepare and submit all required program, monthly, and quality assurance reports.
Maintain complete and accurate client files and documentation per agency and funder standards.
Participate in audits and ensure ongoing program compliance.
Education & Experience
Bachelor’s degree (BA/BS/BSW) required; Master’s degree (MA/MS/MSW) preferred LPHA.
Minimum of two years’ experience in program supervision, crisis intervention, or youth/family services.
Skills & Abilities
Strong leadership, organizational, and communication skills.
Ability to manage and guide teams during high-pressure or crisis situations.
Proficiency in documentation, performance monitoring, and virtual team management.
Familiarity with trauma-informed and strengths-based approaches.
Other Requirements
Must be available for evening and/or weekend hours.
Must reside within commuting distance of Park Forest, IL for required in-person meetings.
Valid Illinois driver’s license and automobile insurance required.
Must carry an agency-issued cell phone during scheduled hours.
Full-Time (1 Openings): 40 hours per week — includes evening and/or weekend coverage.
Primarily remote, with occasional on-site meetings or team events in Park Forest.
Salary Range: $65,000 – $75,000 (based on education and Experience ( LPHA is open to the higher part of the range) )
Monthly Cell Phone Stipend: $50/month
Comprehensive Benefits Package Includes:
Health, Dental, and Vision Insurance
Disability & Life Insurance
Paid Vacation, Sick Days, and Holidays
Retirement Plan
Employee Assistance Program (EAP)
Employee Discounts on services such as cell phones, restaurants, and more
Evenings and Weekends
Skills Required
- Bachelor's degree in BA, BS, or BSW
- At least two years of experience in program supervision, crisis intervention, or youth and family services
- Availability for evening and/or weekend hours
- Residence within commuting distance of Park Forest, Illinois
- Valid Illinois driver's license and automobile insurance
- Master's degree in MA, MS, or MSW; LPHA preferred
- Experience with trauma-informed and strengths-based approaches
- Ability to manage and guide teams during high-pressure or crisis situations
What We Do
Aunt Martha’s is a family of more than 550 staff and volunteers. We are health care providers, social workers, educators, counselors, and advocates. We are as diverse as the people and communities we serve. We are parents who know what it is to have a sick, hurting or scared child. We have relied on the help of others to overcome our own challenges. We honor people’s strengths, resourcefulness and resilience. We offer compassion. We provide supportive, professional care. We are a team – skilled and specialized. From the psychiatrist treating children in downstate Illinois, to the dental hygienist caring for a homeless person in Kane County; and from the therapist helping a youth in crisis on the streets of Chicago, to the doctor delivering a baby in Kankakee. Our staff are the best and the brightest in the field. We are all Care Coordinators – intensely dedicated to our patients and clients, connecting each person with exactly what they need, from the services our organization provides to the specialized care offered by our collaborating partners. We are Aunt Martha’s.
