IC Customer Facing/Replenishment Specialist

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

This role is responsible for Ice Cream Business.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are aiming to centralize relationships with customers for order to cash process (orders, deliveries, returns, escalated claims and escalated overdues) and solve any issues improving service performance and optimizing receivables for the specified channel or customer, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Centralize relationships with customers for order to cash process:
  • Review and provide information about current status of orders.
  • Monitor customer compliance to agreed logistic trade terms.
  • Inform customers about out of stock issues and potential supply timings.
  • Review and provide information about escalated cash collection, claims and/or credit status.
  • Support agreeable solutions for various customer issues within acceptable time periods.
• Master Data
  • Coordinate master data requests from customer and CD
  • Maintain master file alignment with customer systems (product, promo, pricing)
  • Maintenance of customer contacts in CRM
• Order Management
  • Management of blocked orders
  • Coordinate and validate return & refusal demands.
• Delivery / Billing issues/delay management
  • Print and send delivery note / invoice copy if requested by the customer.
  • Coordinate urgent deliveries within logistics and CS teams and inform customer.
• Claims management.

• Receive customer claims by exception and forward them to Claims Register Specialist
  • Claims resolution communication (Logistics and Pricing but not Trade Terms) to Customer
  • Credit Management
• Follow up escalated overdue invoices with the customer.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Experiences & Qualifications

• BSc. in Engineering
• Excellence in both Turkish and English communication
• E-commerce experience is preferable.
• Expertise in communication skills as well as influencing & persuading
• Analytical thinking and data analysis competencies

Skills

• Problem solving
• Effective Communication
• Customer Experience
• Digital Awareness
• Change Management
• Stakeholder Management
• Collaboration
• Data Analytic
• Risk Management

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
   
• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.