Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
Responsibilities
Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
Support Disaster Recovery drills and invocations
Install and de-install of customer cross-connections
Perform Smart Hands Services
Perform Tape backup Services
Incident handling, problem troubleshooting and escalation to upper tier
Escort Telco engineers to provision or troubleshoot of circuits
Supervise vendors for work within data center premises
Maintain accurate records, document all problems, and prepare Reports
Exhibit quality workmanship on all work
Manage multiple concurrent interdisciplinary projects and ability to work in a team
24x7 shift duty and emergency scheduling of work is required
May perform other duties as assigned
Qualifications
Technical Institute/University Graduate in Computer Science or related discipline
Customer focus with good communications and interpersonal skills
Able to perform 24x7 shift duty
Good presentation skills and problem solving skills
Discipline, self-initiative, self-motivate and willing to learn
Fluent English speaking and writing
Knowledge or experience in office applications, telecommunications equipment and technologies
Certifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantage
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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What We Do
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
